Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Western Downs farm country, 4404

Rug Cleaning Bowenville,
and a Hall Floor Laid in
1925

A grain and grazing locality of 219 people, fifty six kilometres northwest of Toowoomba on the Western line. The rug rides in on a scheduled run and comes back hand washed.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the western Downs run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Gone over, then priced

A single figure for rugs off the western Downs

No price is named until the rug has been opened out and examined. One figure covers the whole job from the gate and back, and it does not shift.

Free pickup and deliveryTo the house on the western Downs run
Priced after examinationConstruction, condition and seams
Hand washed at YatalaFull immersion, IICRC certified
$20 off every extra rugSend the whole homestead together
free re-wash guaranteeShould anything be wrong with the rug once it is unrolled at home, tell us within 48 hours of delivery and the wash is repeated in full, free
What happens next
  1. 1
    Rolled at the houseFrom a verandah or a hallway
  2. 2
    Examined and pricedOne figure, taken from the rug
  3. 3
    Hand bathed at YatalaFully immersed, rinsed right through
  4. 4
    Home in about 7 daysDried flat, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
219 residents, down from 250 in 2016

Rug washing Bowenville, out on the western Downs

Crow's ash, laid in 1925, still underfoot

The Bowenville Public Hall was built in 1925 with crow's ash flooring and it is still a community fixture. That floor is the best single fact about this town. Crow's ash was chosen because it is hard, dense and does not give, and a hundred years later it is still doing the job it was cut for. Around it, the town's other buildings tell a similar story with different endings. A receiving post office operated from 1878 and became a full office by 1908. The Bowen Provisional School opened on 21 June 1898. The Presbyterian Church was completed in September 1909, was damaged by storm and rebuilt in August 1916. We take that as a reasonable statement of our own position. Something made properly out of the right material, looked after, keeps working long after the cheaper option would have been thrown out twice.

A hall floor cut in 1925 is still taking the weight of the district. That is the standard we would like a washed rug to be held to.

A rail town, honestly smaller than it was

Bowenville grew up around 1890 on the Western railway line, and its station still serves the district while three neighbouring stations, Auchmah, Koomi and Kommamurra, have all closed. That is how rail-dependent this stretch of the Downs once was. The population has gone the same way as the stations: 250 at the 2016 census, 219 in 2021, a genuine decline tied to the district's reduced reliance on rail freight. St Luke's Anglican Church, dedicated on 30 March 1952, closed on 31 March 1982. We state all of that plainly because there is no point doing otherwise. What is still here is a working farming community. Bowenville State School, established in 1954, still runs a Prep to Year 6 program for local families, and Bowenville Reserve gives the town camping and open space along Oakey Creek.

Open country, and what it puts in a rug

Out past Toowoomba's range shelter the weather is harder at both ends. Summers run hotter and drier than the city, winters colder and frostier, and the cropping country all around means genuine dust exposure when the paddocks are worked or the wind gets up. Cropping dust is extremely fine, and it does not stop at the surface of a rug. It filters through the pile and settles against the foundation, where it stays and cuts fibre from below every time the rug is crossed. That is the wear nobody sees coming. The rest of the year adds wood fires, wet dogs and closed rooms through a long cold season. A full immersion wash lifts embedded Downs soil out of the base of the pile, the moth treatment travels in the same water, and the rug dries flat in our controlled room instead of in a farm shed.

BowenvilleJondaryanOakeyKingsthorpeand the grain properties along the Western line
All twelve services, 4404

Twelve services, for farmhouses on the open Downs

Grain and grazing country, older weatherboard homes from the rail era, and big rugs that carry the paddock indoors with them.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Bowenville

Nearly three hundred square kilometres of cropping country, fifty six kilometres northwest of Toowoomba and twenty eight southeast of Dalby.

A rug from open Downs country arrives loaded, and most of what is in it is soil rather than spillage, which decides how the wash is put together. The piece is gone over for construction, condition and any weak seam, then immersed as a whole rug, rinsed until the water finally clears, and dried flat under air we control rather than a shed's.

  • It arrives loaded
  • Soil rather than spillage
  • Our air, not a shed's

Rug Washing Bowenville

Full hand immersion for the large wool pieces that go with high-ceilinged farmhouse rooms and floors that were built to take them.

Cropping dust is the finest material we deal with anywhere, and it goes all the way down to sit against the foundation where no dry process reaches it. That is the argument for water and there is no other argument worth making. The rug goes fully under, is hand worked where the weave allows, and stays in the rinse while the outflow is still carrying colour.

  • The finest material we deal with
  • All the way down to the foundation
  • While the outflow still carries colour
Most popular

Stain Removal

Black soil walked in after rain, a spill at a long kitchen table, and marks that came with a house bought from another family.

Downs black soil behaves unlike anything a town rug meets. It is fine, it holds water, and once it dries into a pile it grips rather than sits, so sweeping at it spreads a wider mark than the one you started with. We identify it, test the wool and the colour, work inside that, and report honestly on what has stayed put.

  • It grips rather than sits
  • Sweeping widens the mark
  • Honest on what stayed put

Pet Stain and Odour

Farm dogs that come in of an evening, and one spot on one rug that gets chosen and then kept for years.

Having the whole property outside changes nothing about the indoor habit, and repeated urine concentrates in a small area of foundation instead of dispersing. Nothing applied from above gets to that depth. Going right under is what shifts it out of the foundation, enzymes then pull apart whatever is generating the smell, and the controlled dry settles the outcome.

  • The whole property changes nothing
  • Concentrated, not dispersed
  • Nothing from above gets there

Odour Removal

Wood fires through a hard Downs winter, wet working dogs, and the shut smell of a farmhouse that has been closed against the frost.

All of those leave real material sitting inside the fibre rather than a smell hanging in the room, and that is why airing a rug in a paddock breeze does very little. Water breaks the hold and the rinse removes the material with it. We add nothing perfumed at the end, since a scent laid over an odour leaves you managing two of them.

  • Real material, sitting inside
  • A paddock breeze does little
  • You end up managing two

Rug Spot Cleaning

One recent mark on a rug that is otherwise holding up well can often be handled on the place rather than sent down the range.

What does the permanent damage is working at it too hard. Rubbing lifts the wool clear of its natural set and drives the mark outward in the same movement, and the light ring left behind never fully lies down again. We test, keep the hand light, work the pile back to the direction it belongs in, and will say when nothing except the bath will do.

  • Working at it too hard
  • The ring never lies down again
  • Straight about the honest answer

Rug Steam Cleaning

Hot water extraction is right for the hard-wearing items: mats at a laundry door, runners in a passage and machine-made rugs where work boots come off.

Those pieces are made for it and are usable again inside a few hours, which matters on a place where the floor cannot be out of service. The damage falls on hand knotted wool instead, accumulating across repeated cleans rather than appearing at once. We settle the construction question first and explain which way the rug is going.

  • Usable again inside hours
  • Accumulating, not appearing
  • The construction question first

Rug Dry Cleaning

Low moisture handling for the genuinely old pieces out here, where dye was set unreliably or a cotton foundation has gone hard with age.

Farmhouse rugs are often older than anyone in the house can date, and age alone rules nothing in or out. A short check on the underside, where it will never be seen, gives the answer straight away. Where water is unsafe we use compound in careful sections, since colour that has travelled across a pattern cannot be returned to where it started.

  • Older than anyone can date
  • Where it will never be seen
  • It cannot be returned

Water Damage Restoration

A tank stand failure, a pump that ran all night, or a summer storm that came through a roof on the far side of the house.

The single biggest factor is how long the rug has been sitting wet, and out here that is often longer because nobody was home. Wool holds moisture and an old backing holds it a great deal longer. Ring and describe the water exactly. We stabilise and dry before we form any view, and forming that view costs you nothing at all.

  • How long it has been sitting wet
  • Often longer, out here
  • Costs you nothing at all

Mould Rug Cleaning

A rug rolled into a machinery shed over a wet summer, or one left in a closed farmhouse room from one season to the next.

Rolled storage in an iron shed is where nearly all of it begins on the Downs. Big daily temperature swings drive moisture into a rolled rug, and then months of stillness and darkness do the rest. The bath is dosed so growth releases with the layer it has fixed to, the rinse takes both off the wool, and the drying stage removes the moisture that started it.

  • Rolled storage in an iron shed
  • Months of stillness and darkness
  • The starting moisture removed

Rug Moth Treatment

Wool goes where nothing gets disturbed, and a farmhouse has closed rooms, sheds and furniture that stays exactly where it was put.

The damage is nearly always found by chance, when a wardrobe finally moves or a stored rug is unrolled, a long time after the feeding happened. Because the treatment is carried in the wash water, all stages of the life cycle are dealt with in one pass instead of only the visible part. Real losses can be counted once the debris rinses clear.

  • Found by chance, much later
  • All stages, in one pass
  • Counted once it rinses clear

Stain Protection

The one optional extra is a clear finish put on after the wash, best justified on light wool where a door opens straight onto bare ground.

It buys a short delay, and calling it anything more would be dishonest. Spilled liquid rests on the wool briefly before it reaches the knots underneath, and on a property that delay is often the difference between a towel and a trip. Handle, sheen and colour are all left precisely as they were.

  • A short delay, nothing more
  • Between a towel and a trip
  • Left precisely as they were

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
The country we reach, and the wash floor

Bowenville, and the two and a half hours to the bath

Directions from Bowenville to our Yatala facility

East along the Warrego Highway, over the range and down onto the Logan MotorwayAbout 185 to 195 km from the town · Roughly 2 hours 20 to 2 hours 40
Premier Rug CleaningUnit 9/38 Computer Rd, Yatala QLD 4207
Get directions in Google Maps

Nothing of ours sits anywhere on the Downs. A Bowenville rug is rolled at the house, carried the whole way to our Yatala facility for a hand wash and brought back the same distance, and we carry that trip rather than passing it on.

Three Bowenville stories

A hall floor from 1925, three closed stations and a school still running

A working grain and grazing town on the Western line.

Built around the Western line, around 1890

Bowenville grew up around 1890 on the Western railway line, and its station still serves the district while three neighbouring stations, Auchmah, Koomi and Kommamurra, have all closed.

A town that has kept a 1925 hardwood floor in service for a century is our kind of place, because that is exactly the argument for washing a good rug rather than replacing it.

Near the district's landmarks, without being them

Bowenville sits within easy reach of the Jondaryan Woolshed and the New Acland Coal Mine, two well-known landmarks of the wider district, though neither of them stands inside Bowenville itself.

A town this close to two genuine drawcards while keeping its own working identity is exactly the sort of place our western run treats properly instead of driving past.

Smaller than it was, and saying so

The population fell from 250 in 2016 to 219 in 2021, a real decline tied to the district's reduced reliance on rail freight rather than to anything invented.

A small town telling its story straight gets the same attention on our western run as anywhere larger, and no rug from here is handled with less care for the size of the place.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Bowenville

Rated 5.0 from 8 customersaround Bowenville, collected directly from our customers after every clean.

on 13 Sep 2023
Red dirt lifted in Bowenville
The red dirt at the doorway on the cotton rug would not shift with vacuuming. They treated the soil marks and washed the whole rug evenly. The room felt cleaner on the day it came back. It still has a bit of age, but the dirty look has lifted. I had read enough about dye run and slow drying to know I did not want to guess with this cotton rug.
Priya Lambert
from Bowenville
on 02 Apr 2022
Ready to use again in Bowenville
The silk rug had a musty rolled-up smell after being rolled up for too long. It came back fresh enough to lay down straight away. The issue is now something you have to look for, not something you notice straight away.
Zara Lloyd
from Bowenville
on 11 Oct 2020
A fresh hallway runner after the pet accident in Bowenville
I was careful about who I trusted with the hallway runner. The pet stains were the main worry, and they flushed the smell out instead of just masking it. The communication made the whole thing feel simple. The Bowenville pickup was handled well.
Matilda Reid
from Bowenville
on 07 Apr 2023
Easy rug collection in Bowenville
We had traffic marks and needed the art silk rug sorted quickly. They collected it from Bowenville and gave a clear return window. The rug looked fresher and the timing worked out. The rug came back dry, which was a big part of the relief.
Lucy O'Brien
from Bowenville
on 23 Jul 2025
Easy pickup for our Scandi rug in Bowenville
I booked after a friend mentioned Premier, mostly because the Scandi rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the lounge. I liked that the advice was honest before the work started.
Ruby Lewis
from Bowenville
on 25 Jul 2024
Easy pickup for our wool rug in Bowenville
I booked once it was obvious the wool rug needed professional care. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. The Bowenville pickup was handled well.
Ella Hughes
from Bowenville
on 06 Dec 2020
Easy pickup for our shag rug in Bowenville
I wanted a simple, clean result for the shaggy rug. The shaggy rug came back fresher, softer and ready to use again in the office. I liked that the result looked clean without being overdone. We are in Bowenville, so having it collected made the job much easier.
Ryan Edwards
from Bowenville
on 19 Dec 2020
Old stains are much less obvious in Bowenville
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It came back ready to put straight down.
Zoe Wright
from Bowenville
All customers

Bowenville cards first, then every district we cover

The cards above came from Bowenville addresses. The larger figure counts the whole service area.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Western line run

On the Western line run with Bowenville

The grain towns west of Toowoomba are worked on one long run.

Good to know

Bowenville, answered honestly

We are a long way out. Is it really worth you coming?

It is, and the distance does not appear on your quote. Bowenville sits on a scheduled western run rather than getting a special trip, so the rug travels with everything else collected that day. If it helps, ring early in the week and we will tell you when the van is next heading out this way.

What is the postcode you have us under?

4404. It is worth confirming, because some listings file Bowenville under the code that belongs to Jondaryan next door. It makes no difference to the service or the price, but it does mean the paperwork and the delivery details agree with what is on your mail.

How is the price set?

By size, construction and condition, and by those alone. The drive out and back is our cost, not yours, and it is not added anywhere in the figure. We examine the rug, quote one number, and that number holds through the job.

The dogs are working dogs and one corner has been urinated on repeatedly. Can it be fixed?

Nearly always, and the reason is structural. Urine does not stay in the wool. It soaks through to the cotton foundation the whole rug is built on and remains in it, and nothing you put on the surface will ever reach that material. Water will. The bath empties the foundation, an enzyme stage removes what is producing the smell, and if the dye has suffered you are told before a thing is done.

Do you collect at Jondaryan, Oakey and Kingsthorpe as well?

Jondaryan, Oakey and Kingsthorpe are on the same Western line run, together with Gowrie Junction and Wellcamp. Homesteads out here usually have several large pieces, and sending them together takes $20 off every rug after the first.

How long before we get it back?

Usually about 7 days from the pickup, allowing for the distance. Express handling inside 48 hours can be arranged at an additional charge where something is urgent. The western run has its own day, so it is worth telling us early if you need the rug back by a certain date.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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