Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Farm country and acreage, 4352

Rug Cleaning Gowrie Junction,
Where the Junction Closed in
1915

Twenty six square kilometres of acreage and farmland twelve kilometres northwest of the city, around a railway township that has outlived its own junction. Rugs hand bathed at Yatala.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Downs run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Checked over, then costed

One figure for rugs off working blocks

Nothing is costed from a description. The rug is opened out on the floor at the facility, gone over properly, and given one figure that covers everything.

Free pickup and deliveryUp the drive on the Downs run day
Never costed from a descriptionFibre, weave and weak points found
Hand washed at YatalaFull immersion, IICRC certified
$20 off every extra rugFarmhouses usually send three or four
free re-wash guaranteeIf the rug is not right when it comes off the van, say so within 48 hours of delivery and the entire wash is done again for nothing
What happens next
  1. 1
    Rolled at the homesteadFrom a verandah or a shed door
  2. 2
    Gone over and costedOne figure, taken off the rug
  3. 3
    Hand bathed at YatalaFully under, rinsed until clean
  4. 4
    Back in about 7 daysDried flat, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
2,242 residents, 1,939 back in 2011

Rug washing Gowrie Junction, on the Darling Downs proper

A station that runs, and a junction that does not

The name has two halves and they have had different fates. Gowrie comes from the Gowrie pastoral station, run from 1847 by Henry Hughes and Frederick N. Isaac, and most likely derives from the Aboriginal word cowarie. Junction refers to the point where the Southern and Western railway lines once met, which was active from 1871 until 1915. Gowrie railway station still serves the Western line today. The junction itself, and the old Tilgonda station, closed in 1915 as the district's rail pattern changed around them. So the locality is named for two things, one of which is still working and one of which stopped more than a century ago, and it has carried both names ever since without anyone thinking it odd.

The junction closed in 1915 and the name stayed. Out here things get kept and used long after the reason for them has gone.

A country school with an unusual record

Gowrie State School opened in 1878, was renamed in 1963 and still runs today with around 183 students as of 2018. Frank Riethmuller, who later became one of Australia's best known rose breeders, worked here as a pupil-teacher from 1899 to 1905. One of the pupils he taught went on to become Sister Elizabeth Kenny, internationally known as an advocate of a treatment for poliomyelitis. A small country school producing a noted plant breeder on the staff and a figure of that standing among its pupils is worth knowing about, and it is the kind of thing that gets forgotten if nobody writes it down. On the ground today the district is acreage and farmland, paddock blocks around a small railway township, and the housing runs to the large rooms and large rugs that go with that.

Churches closed, a post office gone, people still arriving

St John's Anglican Church was dedicated in 1882 and held its last service in 1968. Holy Family Catholic Church opened in 1900 and was destroyed in 1969. The district's post office ran from 1876 to 1972. Set against that list of endings, the population has done the opposite: 1,939 at the 2011 census, 2,120 in 2016 and 2,242 in 2021, growing steadily rather than booming or emptying out. For rugs the local conditions are the Downs conditions. Dry, dusty summers put fine abrasive soil down into the base of a pile where it cuts fibre from underneath, and hard frosty winters mean fires, closed houses and undisturbed rooms where moths get a clear run. One immersion wash with the moth treatment carried in the water resets the whole year, and the rug dries flat at Yatala instead of over a fence.

Gowrie JunctionKingsthorpeCotswold HillsCranleyand the paddock roads running north toward Highfields
All twelve services, 4352

Twelve services, for acreage on the Darling Downs proper

Paddock blocks and farmland around a small railway township, with working dogs, dry dust and rugs that take all of it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Gowrie Junction

Twenty six square kilometres twelve kilometres northwest of the city, rural and semi rural rather than any kind of suburb.

Rugs off working blocks arrive with more in them than town rugs and with coarser material besides, and both facts change how the job is set up. The piece is checked over first for fibre, weave and any weak point, then bathed as a whole rug, rinsed until the water stops carrying soil, and dried flat where the air is ours to manage.

  • More in them, and coarser
  • Checked over for weak points
  • Air that is ours to manage

Rug Washing Gowrie Junction

Full hand immersion for the big wool pieces that farm and acreage houses run, usually bought once and expected to last.

Downs soil is fine and dry and it does not rest on wool, it filters down between fibres and lodges against the backing. Nothing dry brings it back up. So the rug is fully submerged, hand worked at the pace the weave permits, and held in the rinse until the water leaving it finally runs clean.

  • It filters down and lodges
  • Nothing dry brings it back
  • Held until the water runs clean
Most popular

Stain Removal

Mud carried up a long gravel drive, a spill at a kitchen table, and older marks left by whoever had the place before.

Out on the Downs most of what we are asked to remove is ground rather than spilled, and ground material grips fibre mechanically instead of staining it chemically. Brushing at it usually widens the footprint. We work out what it is, test what the wool and the colour beside it will take, and give a plain report on what stayed.

  • Ground rather than spilled
  • It grips instead of staining
  • A plain report on what stayed

Pet Stain and Odour

Working dogs that come inside at the end of a day, and one indoor spot that gets used no matter how much paddock there is.

Acreage makes no difference to the habit, and repeated urine builds up in the same small patch of foundation month after month rather than spreading out. Surface products stop well short of that depth. Under water the foundation releases what is held in it, enzymes then dismantle the compounds themselves, and the controlled dry keeps the result where it should be.

  • Acreage makes no difference
  • Surface products stop short
  • Carried out, broken down, settled

Odour Removal

Wood fires through a frosty Downs winter, wet dogs indoors, and the flat smell of a farmhouse closed against the cold for months.

Every one of those leaves actual material inside the wool, not an atmosphere over it, and that is why time and open windows only get you so far. A bath breaks the hold and the rinse carries the material off with the water. We finish without adding scent, because a fragrance over an odour means the room simply has two.

  • Actual material, inside the wool
  • Open windows only go so far
  • The room simply has two

Rug Spot Cleaning

One fresh mark on a rug in sound condition is often worth handling at the house rather than sending it away for a week.

Small jobs are ruined by pressure more often than by anything else. Rub at a patch and the wool leaves the direction it was made to lie in while the mark spreads under the same hand, and the pale edge that follows will not settle back. We test, apply almost no force, comb the pile straight, and say honestly when only the bath will finish it.

  • Ruined by pressure, mostly
  • The pale edge will not settle
  • Honest when only the bath finishes it

Rug Steam Cleaning

Hot water extraction earns its keep on the hard-working items: mats at a back door, hall runners and machine-made rugs where boots land.

Those are designed for the process and go back into use within hours, which matters where a gravel drive puts soil at the door most of the year. On hand knotted wool the same method does damage that stacks up across cleans, never obviously and never all at once. Construction settles the route, and you get the reasoning before we begin.

  • Soil at the door most of the year
  • Damage that stacks up
  • The reasoning comes first

Rug Dry Cleaning

Low moisture handling for old pieces whose dye was never dependably set, and for cotton foundations that have gone dry and weak.

On a hundred year old rug the foundation is the part that decides, and it gives no warning from the face of the piece. A brief check on the underside answers the question. Where water is not an option we work with compound section by section, because a colour that has travelled into the pattern beside it is a permanent result.

  • The foundation decides
  • No warning from the face
  • Travelled colour is permanent

Water Damage Restoration

A tank or pump letting go, a storm off the Downs overwhelming a gutter, or a bore line that failed while nobody was home.

Out here the gap between the event and the phone call is usually longer, and that gap is what decides how much survives. Wool holds water and old backings hold it far longer. Ring us and be exact about what the water was. Stabilising and drying happen first, the assessment second, and the assessment comes with no charge attached.

  • The gap is usually longer
  • Be exact about the water
  • No charge attached

Mould Rug Cleaning

A rug stored rolled in a machinery shed, or one left in a closed farmhouse room that nobody opens between May and September.

An unlined shed swings thirty degrees in a day out here, and a rolled rug inside one condenses moisture into itself every night for months. That is the entire cause. The bath is dosed so the growth comes away with the layer it has anchored to, the rinse removes both from the wool, and the drying stage strips out the damp that permitted it.

  • Thirty degrees in a day
  • Condensing every night for months
  • The damp stripped out last

Rug Moth Treatment

Wool goes wherever nothing is disturbed, and a farmhouse has spare rooms, sheds and heavy furniture that have not been moved in years.

The discovery almost always comes with a shift of furniture or an unrolling, well after the season the feeding took place in. Since the treatment is in the wash water itself, every stage of the life cycle is covered in a single pass rather than only the visible part. The real loss can be counted once the debris has rinsed away.

  • Comes with a shift of furniture
  • In the wash water itself
  • Counted after the debris goes

Stain Protection

A clear finish is offered as the final step. Lighter wool near a doorway that opens onto gravel is where the argument for it holds up.

It gives you a pause rather than a barrier. Liquid sits on the surface of the wool a moment before it works down to the knots, and on a farm that moment is usually the difference between a cloth and a collection. That is the entire benefit. It leaves the handle, the sheen and the colour exactly as they are.

  • A pause rather than a barrier
  • Between a cloth and a collection
  • Exactly as they are

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Where the van goes, and where the bath is

Gowrie Junction, and the long trip the rug makes

Directions from Gowrie Junction to our Yatala facility

Back through Toowoomba, off the range on the Warrego Highway, then the motorway southAbout 141 to 147 km from the township · Roughly 112 to 122 minutes
Premier Rug CleaningUnit 9/38 Computer Rd, Yatala QLD 4207
Get directions in Google Maps

There is no office of ours in this district or anywhere in Toowoomba. Rugs are collected rolled from Gowrie Junction properties, hand washed at the Yatala facility and delivered back on the same run once the day is set.

Three Gowrie Junction stories

A pastoral run, a vanished junction and a school with a long memory

A working railway township on the Darling Downs, twelve kilometres out.

Named twice, for a run and a junction

Gowrie comes from the Gowrie pastoral station, run from 1847 by Henry Hughes and Frederick N. Isaac and most likely derived from the Aboriginal word cowarie, while Junction refers to the former meeting point of the Southern and Western railway lines, active from 1871 to 1915.

Layered local history is worth knowing before we knock on a door out here, and it is a better starting point than treating the whole district as one anonymous stretch of farmland.

A rose breeder and a medical pioneer

Frank Riethmuller, later one of Australia's best known rose breeders, worked as a pupil-teacher at Gowrie State School from 1899 to 1905, and one of his pupils became Sister Elizabeth Kenny, internationally known for advocating a treatment for poliomyelitis.

Quiet achievement in a small country district is exactly the sort of thing we like knowing about the places we collect from, rather than arriving with nothing but a street name.

Two churches gone, a population still growing

St John's Anglican Church was dedicated in 1882 and held its final service in 1968, Holy Family Catholic Church opened in 1900 and was destroyed in 1969, and the district post office ran from 1876 to 1972.

A settled district with a working station is straightforward to serve on a scheduled run, and properties here generally know which day the van is on the road.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Gowrie Junction

Rated 5.0 ★ from 8 customersaround Gowrie Junction, collected directly from our customers after every clean.

on 12 May 2021
Easy pickup for our wool rug in Gowrie Junction
I did not want to risk a home clean on the wool rug. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It was an easy result to be happy with. The Gowrie Junction pickup was handled well.
Tessa Williams
from Gowrie Junction
on 21 Mar 2024
Easy pickup for our Afghan rug in Gowrie Junction
I had tried spot cleaning the Afghan rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Gowrie Junction pickup was handled well.
Holly Grant
from Gowrie Junction
on 13 May 2025
Easy pickup for our shag rug in Gowrie Junction
I booked because the shaggy rug was no longer looking its best. The pickup from Gowrie Junction was straightforward, and the whole process was easy.
Kate Smith
from Gowrie Junction
on 22 Feb 2025
Cat odour treated in Gowrie Junction
Our nursery rug had a cat urine spot that kept coming back whenever the room warmed up. They were clear that old urine can be stubborn and did not promise magic. The odour has improved enough that we are comfortable using it again. I noticed the difference most once the rug was back under normal daylight. The rug is not new, but it has a bit of family history for us.
Kira McMahon
from Gowrie Junction
on 02 Feb 2022
Texture feels better in Gowrie Junction
They collected it from Gowrie Junction and treated it gently. I did not want to risk washing the sheepskin rug at home and ruining the texture. It still has its natural look, just cleaner.
Madeleine Mason
from Gowrie Junction
on 05 Dec 2020
Easy pickup for our cowhide rug in Gowrie Junction
The whole process was easier than I expected, mostly because the cowhide rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the lounge.
Paige Ford
from Gowrie Junction
on 19 Jul 2021
Pet accident sorted on our wool rug in Gowrie Junction
The pet odour in our wool rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the office feels usable.
Erin Baker
from Gowrie Junction
on 20 Nov 2025
Red dirt lifted in Gowrie Junction
They treated the soil marks and washed the whole rug evenly. Our wool rug had picked up red dirt at the doorway from shoes and the garden. The entry end no longer looks darker than the rest of the rug.
Ebony Zhang
from Gowrie Junction
All customers

Gowrie Junction cards first, then the whole area

The cards above were written at Gowrie Junction addresses. The larger figure counts every locality we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Downs run

The rest of the Downs day

The townships and acreage northwest of the city go on one run.

Good to know

What Gowrie Junction properties ask

We are on a property. Will a driver actually come up the drive?

Yes, right to the house. Gowrie Junction is on the scheduled run rather than being a special trip, and the driver rolls the rug and loads it, so nothing needs dragging down to a gate. Long drives are normal out here and they do not change anything about how the job is priced.

How is the cost worked out?

From the rug itself: how big it is, how it is constructed and what condition it has reached. The distance in and out is already inside the figure. We open the piece out, go over it properly, give you a single number, and it does not change afterwards.

Everything is dusty out here. Does washing really achieve much?

It achieves more here than almost anywhere. Fine dry Downs soil is abrasive, and it works down through the pile to sit against the backing where it cuts fibre with every footstep. That is invisible from the top of the rug, and washing is the only thing that removes it.

The dogs come inside and one corner has been urinated on repeatedly. Fixable?

Generally, and the first thing we will ask you is how long it has been going on. That matters because urine accumulates in the foundation rather than the wool, and a spray or a hired machine never gets near it. The rug goes fully under so the source can be drawn back out, and an enzyme stage then takes the odour apart. Dye condition is checked and reported before we commit to anything.

Do you also collect at Kingsthorpe, Highfields and Cotswold Hills?

Kingsthorpe, Highfields and Cotswold Hills all share this run, as do Meringandan and Cranley. Farm houses commonly send four or five at a time, which is the efficient way to handle it, with a $20 discount on each rug after the first.

How long is it away for?

About 7 days between collection and return in normal circumstances. Where the timing matters, express handling within 48 hours can be arranged for an additional charge. The Downs run has a fixed day, so let us know at the outset if you are working toward something.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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