Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Postcode 4400, and its own shire until seventeen years ago

Rug Cleaning Kingsthorpe,
a Town That Only Joined Toowoomba
in 2008

This was the Shire of Rosalie until 2008 and it still carries its own postcode. Judging a place on its own terms rather than lumping it in with the next one along is exactly how we treat a rug, one at a time.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the northwestern run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Judged on its own, quoted on its own

A firm figure for a township house or a working block

Nothing is quoted from a doorway. The rug travels in on the run, opens flat at Yatala under proper light, and is priced on what it turns out to be.

Free pickup and deliveryCollected on the northwestern run day
Read flat before any figureConstruction and condition identified
Hand washed at YatalaFully submerged by hand, IICRC certified
$20 off every extra rugSeveral pieces on the one collection
free re-wash guarantee48 hours from delivery to tell us it is not right, and we put it through again without charge
What happens next
  1. 1
    Collected from the houseRolled at the door and loaded
  2. 2
    Opened flat and readOne figure, taken from the rug
  3. 3
    Hand bathed at YatalaSubmerged whole, rinsed clear
  4. 4
    Back in about 7 daysDried flat, combed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
2,159 residents, postcode 4400

Rug washing Kingsthorpe, a town that was its own thing first

Two brothers, one station, and a name that stuck

Kingsthorpe was named after the pastoralist brothers Colonel Henry Venn King and George Beresford King, of the Gowrie pastoral property, the same station whose name gives Gowrie Junction its own naming story a few kilometres to the southeast. The settlement grew up around railway infrastructure in the early 1900s, and it was part of the Shire of Rosalie right up until that shire merged into the Toowoomba Region in 2008. That is a genuinely separate local government history for a town that has only recently become part of the wider city, and the postcode still says so: 4400, not the 4350 that covers Toowoomba proper. People here are used to being counted as their own place, and that suits us, because a rug that gets counted as one of a batch is a rug that gets washed at somebody else's settings.

The moment you start treating rugs as a batch, the strongest one in the load sets the conditions and the weakest one pays for it.

A township footprint bigger than the town

Mount Kingsthorpe Bushland Reserve rises to around 600 metres and gives walkers long views back across the surrounding Downs country. Alongside it sits a set of township parks, Rosalie Walk, Settlers Park, Village Green and Stoney Ridge Park, plus a recreational reserve with sporting facilities. That is a substantial civic footprint for a town of this size, and it tells you something about how the place is looked after. The housing that goes with it is a mix: township blocks close in, working properties spread out across 47.5 square kilometres, and the rugs follow the same split. Town houses send wool that has taken foot traffic and winter soot. The properties send bigger, heavier pieces carrying paddock dust and dog traffic in the base, which is the harder job and the one that repays a full wash most obviously.

Growing, on a line that never stopped running

Kingsthorpe railway station is still active on the Western railway line, and the population has grown honestly across three census counts, from 1,820 in 2011 to 1,867 in 2016 and 2,159 in 2021, a rise of 18.6 percent across the decade. Kingsthorpe State School has been running since 10 July 1911, with secondary-age students travelling to Oakey and other nearby towns. What that means for the run is simple: there are more houses on the northwestern leg than there were, so the leg goes out more regularly, and a Kingsthorpe booking waits less than it did a few years ago. The distance out from the city has never been the constraint. The number of stops on the leg is what makes it viable, and there are now enough of them that free pickup out here pays for itself without anybody having to think about it.

KingsthorpeGowrie JunctionOakeyWellcampand the farm roads running back toward Glenvale
The full twelve, for 4400

Twelve services, for a Darling Downs railway town

A township and its surrounding country across 47.5 square kilometres, twenty-one kilometres northwest of Toowoomba, with a working station on the Western line.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Kingsthorpe

A former railway town on the Downs, its own local government until 2008, now a genuinely growing township of a little over two thousand people with a station still in daily use.

No rug is judged by the category it appears to belong to. Two pieces that look like the same thing rolled up can turn out to be different constructions with different weaknesses, and treating them as a pair is how one of them gets ruined. Each is identified on its own, and the treatment follows the identification rather than the appearance.

  • Never judged by category
  • The same rolled, different flat
  • Treatment follows identification

Rug Washing Kingsthorpe

Full submersion for township wool, the heavy pieces off surrounding working properties, and the flatweaves that turn up in between.

One bath is mixed for one rug. Temperature, dwell time and the strength of what goes in the water are set from that rug's own dye swab and foundation check, not from a standard recipe applied down a line. Doing it any other way means the strongest piece in the batch sets the conditions and the weakest one pays for it.

  • One bath, one rug
  • No standard recipe down a line
  • The weakest piece pays otherwise
Most popular

Stain Removal

Downs dirt walked in from a gravel yard, a spill at the kitchen end of a lounge room, and rust where something metal sat too long on damp wool.

Every mark gets tested on its own before anything is applied, because two stains that look identical can have completely different chemistry behind them and the wrong choice sets one of them permanently. The test takes a couple of minutes and saves the piece. You are told afterwards what came out and what was always going to stay.

  • Tested on its own, every time
  • The wrong choice sets it
  • Told what stayed, and why

Pet Stain and Odour

Farm dogs that live half indoors, and cats that have quietly chosen one end of a good rug and kept it for years.

The problem is never as wide as it is deep. One repeated spot puts far more into the backing than the surface will ever show, which is why odour keeps returning after every surface treatment somebody tries. Full submersion carries the deposit out through the weave, enzymes deal with the chemistry causing the smell, and the drying stage closes it out.

  • Never as wide as it is deep
  • Odour keeps coming back
  • Carried out through the weave

Odour Removal

A wood heater running all winter, a closed-up township house, and the stale note a rug picks up when a room has not been aired since May.

Smells settle into wool slowly enough that the household stops registering the change, which is why the first person to mention it is usually a visitor. The length of time it has been there makes little difference to the outcome. Washing releases what the odour is bonded to and the rinse takes it off the property entirely.

  • The household stops registering it
  • A visitor mentions it first
  • Off the property entirely

Rug Spot Cleaning

If a rug is sound and the only issue is one recent mark, that mark can generally be dealt with in the room without the piece going anywhere.

People rub because it feels productive, and rubbing is what converts a spill into a permanent feature. It stands the pile up against its lay, spreads the border outward and leaves a rough area that shows in every light. A light hand and a comb through the pile is the real answer, along with a straight call when the tank is genuinely required.

  • Rubbing makes it permanent
  • It shows in every light
  • A straight call on the tank

Rug Steam Cleaning

Machine-made rugs, synthetic runners and shed matting are made to survive heat and pressure, so those go that way and are back down inside the day.

Right for a piece manufactured for it, wrong for anything knotted by hand. Wool put under heat and pressure loses its handle permanently, whatever gets promised about restoration afterwards. So we work out the construction first, choose from that, and give you the reasoning rather than expecting the result to speak for itself.

  • Back down inside the day
  • Handle goes, and stays gone
  • Reasoning, not just a result

Rug Dry Cleaning

Low moisture work for the pieces that will not take water, which around a town this old usually means something inherited or bought at a clearing sale years back.

The question gets answered before the rug is committed to anything. A damp swab held against the reverse gives a clear reading within a minute on whether dye will hold. Where it will not, the piece is worked in compound in small sections instead, and the extra days are what it costs to keep the colours where they were put.

  • Answered before commitment
  • A clear reading in a minute
  • Colours kept where they were put

Water Damage Restoration

Storm water pushing under a back door, a tank line letting go, or a slow leak behind a wall that nobody found for a fortnight.

Two things decide the outcome and neither is negotiable: how long the rug sat wet, and what the water was. Ring as soon as it is found and name the source, because clean supply and anything from a drain diverge from that moment. The piece is stabilised and dried first, and you get a plain verdict before any decision is asked of you.

  • How long, and what it was
  • They diverge from that moment
  • A plain verdict comes first

Mould Rug Cleaning

Grey creeping across the underside of a rug in a shut room, or beneath a wardrobe that has not been moved since before winter.

A cold slab, a closed township house and a rug lying between the two is all the growth needs, and it establishes on the reverse weeks before anything appears on the face. A treated bath removes the growth and the residue keeping it alive together, and how the piece is dried afterwards decides whether the whole thing starts again.

  • It establishes on the reverse
  • Weeks before the face shows it
  • The drying decides the repeat

Rug Moth Treatment

Sheds, sleepouts and rugs rolled up for a room that has not been built yet are ordinary out here, and stored wool is precisely what moths want.

Something put away in a Kingsthorpe shed can sit for years without anybody opening it, and that is the entire requirement: dark, still, and nobody looking at the reverse side. Because the moth treatment goes into the bath rather than onto the surface, eggs and larvae are dealt with together, and the honest scale of the loss only appears after the loose fibre has rinsed away.

  • Undisturbed for years
  • Dark is the whole requirement
  • Extent visible once fibre rinses

Stain Protection

An optional finish applied after the wash, and worth thinking about on anything pale in a house that gets constant traffic through a back door.

The whole benefit is a few minutes of grace between a glass going over and the liquid reaching the foundation. Inside that time a cloth still gets it. Outside it, the rug is in the same position it would have been in anyway. Weight, drape, colour and handle all stay exactly as they were.

  • A few minutes of grace
  • Inside that time, a cloth gets it
  • Weight and handle unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A township we drive to, not a counter you drive to

Kingsthorpe, and the wash floor down past the range

Directions from Kingsthorpe to our Yatala facility

Warrego Highway, Toowoomba Bypass and the Logan Motorwayabout 150 to 158 kilometres · roughly 2 hours 10 minutes each way
Premier Rug CleaningUnit 9/38 Computer Rd, Yatala QLD 4207
Get directions in Google Maps

That drive is ours, not yours, and it stays off the docket. Kingsthorpe is collected with the other northwestern stops on the one run day, and the window is confirmed once the order of the day is worked out.

Three Kingsthorpe facts

Two King brothers, a reserve at 600 metres, and a station still working

A Darling Downs railway town that kept its own council until 2008.

Named for two brothers off the Gowrie station

Kingsthorpe was named after pastoralist brothers Colonel Henry Venn King and George Beresford King, of the Gowrie pastoral property, the same station whose name gives Gowrie Junction its own naming story a few kilometres to the southeast.

Two brothers off the district's founding station gave this town its name, and it only became part of Toowoomba in 2008, which is the sort of thing we like to have straight before a driver ever pulls into a Kingsthorpe drive.

A bushland reserve with genuine views

Mount Kingsthorpe Bushland Reserve rises to around 600 metres, giving walkers expansive views back across the surrounding Downs country.

A township that maintains a bushland reserve and this many public parks looks after its own properly, which is the same standard we hold a hand-washed rug to.

A station still working, a town genuinely growing

Kingsthorpe railway station remains active on the Western railway line, and population has grown across three census counts, from 1,820 in 2011 to 1,867 in 2016 to 2,159 in 2021, a rise of 18.6 percent over the decade.

More houses on the northwestern leg means the leg runs more often, so a Kingsthorpe booking waits less time for a collection slot than it would have a few years ago.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Kingsthorpe

Rated 4.8 ★ from 8 customersaround Kingsthorpe, collected directly from our customers after every clean.

on 30 Jun 2025
Easy pickup for our shag rug in Kingsthorpe
Sending the shaggy rug away from Kingsthorpe felt easier than trying to clean it myself. The shaggy rug came back fresher, softer and ready to use again in the front room. The communication made the whole thing feel simple. We are in Kingsthorpe, so having it collected made the job much easier.
Ashleigh Green
from Kingsthorpe
on 02 May 2022
Texture feels better in Kingsthorpe
They collected it from Kingsthorpe and treated it gently. Our sheepskin rug had a stale smell, and I was worried it would go stiff if cleaned badly. It came back softer and fresher than it had been in ages.
Brett Wright
from Kingsthorpe
on 26 Oct 2021
A fresh machine-made rug after the pet accident in Kingsthorpe
The Kingsthorpe pickup made it realistic to finally clean the machine-made rug. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It was an easy result to be happy with. The Kingsthorpe pickup was handled well.
Adam Collins
from Kingsthorpe
on 20 Jul 2024
Fringe looks tidy in Kingsthorpe
The thin fringe on our Turkish rug made the whole rug look tired. They explained the repair options before doing the work. The ends look neater and the rug sits better in the room.
Mia Hall
from Kingsthorpe
on 31 Jul 2024
Easy pickup for our Turkish rug in Kingsthorpe
I was expecting a distance charge because we are in Kingsthorpe, but there was no surprise fee. The Turkish rug was collected and returned clean without us having to move it ourselves.
Erin Pham
from Kingsthorpe
on 15 Feb 2024
Easy pickup for our wool rug in Kingsthorpe
I finally booked the wool rug from Kingsthorpe after putting it off. After the full wash it felt soft underfoot and no longer had that old-room smell. The Kingsthorpe pickup was handled well.
Joshua Palmer
from Kingsthorpe
on 12 Jan 2021
Colours look clearer again in Kingsthorpe
I had tried spot cleaning the synthetic rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Kingsthorpe pickup was handled well.
Marcus Davidson
from Kingsthorpe
on 31 Mar 2021
Red soil handled in Kingsthorpe
Our wool rug had picked up garden dirt from shoes and the garden. I liked that they did not scrub one patch and leave a clean circle. The red marks are much softer now and the rug looks brighter overall. The main issue did not fully disappear, which they had warned me about.
Monique Nguyen
from Kingsthorpe
All customers

Cards from this township, then every township

The cards above came from Kingsthorpe addresses. The figure below counts the whole customer book.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The northwestern leg

Collected alongside Kingsthorpe

These all sit on the same northwestern run as your address.

Good to know

Kingsthorpe questions, answered plainly

We have a 4400 postcode. Are we inside your Toowoomba service area?

Yes. The postcode is a legacy of this having been the Shire of Rosalie until 2008, and it has nothing to do with how we plan the run. Kingsthorpe sits on the northwestern leg with Gowrie Junction, Oakey and Wellcamp, and it is collected on that leg's run day like everywhere else on it.

How do you arrive at a figure?

By reading the rug at the wash floor. Its construction, its measurements and what has actually happened to it are the three inputs, and cartage in both directions is already accounted for inside the number. Once given, it holds. A rug we cannot improve comes home again with nothing to pay.

We have two very similar rugs. Can they go in together?

They can be collected together, and they will be quoted and washed separately. Two pieces that look identical rolled up often turn out to be different constructions with different tolerances, and washing them at one setting means the more delicate of the two takes the punishment. Each gets its own reading.

Our dog urinated on the hall runner more than once. Is it recoverable?

Usually, though repeated marking is harder than a single accident because the backing has taken it again and again. It is also why sprays stop working. Urine settles well below the level anything applied on top can reach, so the source has to be floated out of the weave in a bath, with enzymes on the odour and a controlled dry after.

Do you collect from Gowrie Junction, Oakey and Wellcamp?

All three, on the same northwestern day as Kingsthorpe, with Torrington and Glenvale picked up on the way back in. Two households booking together is worth arranging, since $20 comes off each rug beyond the first on a booking.

How long is the rug gone for?

Most of those seven days is air, not water. The wash itself is over in a morning. Drying a rug flat and evenly all the way through is the slow stage, and hurrying it is how a piece comes back stiff or smelling wrong. Where a date cannot move, there is a 48 hour express option available for an extra charge.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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