Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

On the ridge above the Brunswick Valley

Rug Cleaning Ocean Shores
for the Big Living Room
Piece

Large rugs are the local job here, and a large rug is the one thing a household genuinely cannot dry properly at home. Ours is collected rolled, immersed by hand at Yatala and dried flat under supervision before it comes back, generally about 7 days later. This is the first stop on the southern run, and any distance component is confirmed upfront on the quote.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • First stop on the southern run, express available at extra cost
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Measured, read, then priced

One firm figure for a rug too big to shift

Size alone does not set the price. The fibre, the construction and the actual condition all get read first, and the figure that comes back is the figure on the invoice.

Collected and delivered on the runOcean Shores is first on the southern day, and any distance component is confirmed upfront on the quote
Assessed before pricingBacking, fibre and dyes all read on the bench
Hand washed at YatalaFull immersion by our own team, IICRC certified
$20 off every extra rugSend the bedroom pieces with the big one
free re-wash guaranteeLet us know within 48 hours of the delivery and the rug is washed again free
What happens next
  1. 1
    Booked on the first stopOcean Shores opens the southern day
  2. 2
    Rolled and carried outTwo people if the rug needs two people
  3. 3
    Priced, then fully immersedHand worked and rinsed at Yatala
  4. 4
    Home again in about 7 daysDried flat, groomed and re-rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Planned for 22,000

Rug washing Ocean Shores, where the rugs are the largest we collect

A planned estate, not a town that grew

Ocean Shores sits on the ridge above the Brunswick Valley in Byron Shire, twenty kilometres north of Byron Bay, with Billinudgel to the north and South Golden Beach and New Brighton between the estate and the sea. The 2021 census counted 4,818 people, up from 255 in 1976. It is unlike anything else on this run: a planned estate rather than a town that grew, with detached houses on curving ridge streets laid out from the late 1960s and filled in steadily ever since. There is very little heritage timber and no historic main street, which makes this the most conventional suburban rug population in the group and the most straightforward pickup we do down here.

Drying is where most rug cleaning goes wrong, and a big rug is where it goes wrong worst.

Bigger rooms mean bigger rugs

The estate's floor plans are generous by the standards of the coastal towns nearby, with large tiled or timber living areas and a rug in the middle of each one doing all the softening. That single fact drives most of the local work. A rug of that size cannot be lifted casually, cannot be cleaned properly on a deck, and above all cannot be dried at home. Householders who try end up with a piece that is damp in the middle for a week and smells worse than it did before they started.

Our model exists for exactly this. The driver takes the rolled rug from the door, and if it takes two people to carry it then two people come. It is immersed fully at Yatala, worked by hand, rinsed until the water is clear and then dried flat in a controlled room until the backing is dry as well as the face. It comes back rolled and ready to lay, and nobody in the house has to wrestle anything.

Ridge air, beach sand and turf grit

Up on the ridge there is more breeze and less standing damp than down in the valley at Mullumbimby, but this is still humid subtropical country a couple of kilometres from open surf. Salt carries in on the air, sand comes home from the beaches below on everybody's feet, and the fine turf grit off the course tracks in on shoes. All three settle at the base of the pile rather than on top of it, and all three are invisible until the rug has quietly gone flat and lost its colour.

None of that is dramatic and none of it needs an emergency. It needs a wash on a sensible interval, an honest assessment when the rug arrives, and a straight answer about how much of what you are looking at is soil and how much is genuine wear. Most of the time it is soil, and most of the time the rug comes back looking considerably better than its owner expected.

Ocean ShoresBrunswick HeadsMullumbimbyByron Bayand the ridge streets around the estate
Every service across 2483

Estate houses, and the rugs that fill them

Detached homes on curving ridge streets, tiled and timber living areas, and a rug big enough that moving it is a two person job. That size changes every decision we make about it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Ocean Shores

The rugs up here are big, and big is the whole problem. Yours is read on the bench, quoted once, and then handled by people with the room and the equipment to do it.

A three by four metre wool rug is not something a household can manage in a laundry, on a lawn or on a deck, and every attempt to do so ends the same way: wet through the middle, dry at the edges, and smelling worse a fortnight later. Taking it away, immersing it, then drying it flat under supervision is the only version that works on a rug that size.

  • Written around big living room rugs
  • Too large to manage at home
  • Dried flat under supervision

Rug Washing Ocean Shores

The whole piece is put under, hand worked at a pH chosen for what it is made of, and rinsed on until the run-off has stopped carrying anything.

Ridge houses collect a mixture that catches people out: salt carried up on the air, sand walked home from the beaches below, and fine turf grit off the course tracked in on shoes. None of the three sits on the surface. All of them settle at the base of the pile, and all of them leave with the rinse water rather than with a machine that only wets the top of the rug.

  • Salt, sand and turf grit together
  • None of it sits on the surface
  • It leaves with the rinse water
Most popular

Stain Removal

Wine on a pale living room piece, coffee from a morning on the deck, and the grass marks that come off a course on shoes and stay on the rug.

Grass is a dye and it behaves like one, so scrubbing at it usually spreads the colour rather than lifting it. That is the mistake we see most often on the ridge. Blot, leave it, and let the assessment work out the right treatment for that fibre. Where a mark will only lighten rather than disappear, we say so up front and let you decide whether it is worth doing.

  • Grass is a dye, not a spill
  • Scrubbing spreads the colour
  • Told up front what will lighten

Pet Stain and Odour

A dog that runs the ridge streets and the beach tracks brings home sand and salt, and then finds the largest rug in the house to lie on.

The bigger issue is what happens under the surface. Urine drops through the pile into the backing and keeps producing odour from below, which is why sprays fade within a fortnight and the smell returns whenever the air gets heavy. Immersion clears the foundation, an enzyme stage neutralises the remainder, and taking the drying right through stops the whole cycle beginning again.

  • The trouble is under the surface
  • Foundation cleared, then enzymes
  • Complete drying ends the cycle

Odour Removal

The closed smell in a room that has been shut through a wet week, and the flat, stale note a large rug develops when it never quite gets to dry.

Big rugs are the ones this happens to, because a small rug in a breezy house dries out between wet spells and a large one does not. The wash breaks the residue down, the rinse takes it away, and the drying room removes the moisture that let it settle. That last step is the one no household can do with a rug this size, which is exactly why the rug leaves the house.

  • Big rugs never dry out at home
  • Broken down, then rinsed away
  • The drying is why it leaves

Rug Spot Cleaning

One recent mark on a rug that is otherwise sound can sometimes be dealt with locally: test the dye, lift it carefully, then groom the spot back into the surrounding field.

On a large rug this is often worth doing, because moving a piece that size for a single spot is a lot of effort for a small problem. It is only worth doing if the rest of the rug is genuinely clean, though, and after a few years on a ridge floor most are not. We will tell you honestly which of those two situations you are in.

  • Sensible on a big clean rug
  • Rarely right after a few years
  • You get the honest version

Rug Steam Cleaning

Hot water extraction suits machine made and synthetic pieces: the runner down a hallway, the mat at a back door, hardwearing rugs in a family room.

Estate houses built through the eighties and nineties hold a lot of machine made rugs designed with extraction in mind, and doing them that way costs less than putting them through the tubs. Size makes no difference to the rule that hand knotted and hand tufted work is excluded from it. Everything is sorted at the assessment and you are told which method your rug is getting and the reasoning behind that call.

  • Common in estate houses
  • Cheaper where it genuinely fits
  • Hand knots always excluded

Rug Dry Cleaning

Where a dye shifts under test, or where a backing or its glue will not survive being soaked, the rug is cleaned dry with compound instead.

Some large modern rugs are built with glued backings that come apart the moment they are properly wet, and no label warns you about it. The tests find that before anything is committed. Those rugs are then worked in sections with compound, kept fully supported so a heavy piece is never dragged, and given the time the method needs rather than the time a schedule wants.

  • Glued backings come apart in water
  • Found in testing, not in the tub
  • Heavy rugs never dragged

Water Damage Restoration

A hot water unit that has failed, a burst hose behind a washing machine, an upstairs bathroom that overflowed. The first forty-eight hours shape most of the result.

A large wet rug is heavy, awkward and deteriorating by the hour, so the practical advice is short. Get it off the wet floor if you can, roll it, and ring with the history. It goes on the bench the day it arrives, we look at it properly, and you get a straight answer about its condition before any restoration cost is put to you.

  • Heavy, awkward, and losing time
  • On the bench when it lands
  • The answer comes before the cost

Mould Rug Cleaning

Grey bloom underneath a rug that sits against a cool wall, and speckle on a piece rolled up in a garage over a humid stretch.

Mould wants damp and a food source, and a large soiled rug in a closed room hands it both. The bath is run with an antimicrobial additive that kills off the growth, the rinse takes away everything it was feeding on, and the drying is then finished right through the backing. A large rug that goes home nearly dry rather than fully dry will simply produce the same patch again.

  • Damp plus soil is all it takes
  • Antimicrobial additive in the wash
  • Nearly dry is not dry enough

Rug Moth Treatment

Larvae eat wool where nothing moves, which on a big rug usually means the section sitting under a lounge suite that has not been shifted in years.

The middle of a large rug under heavy furniture is about as undisturbed as a place gets, and by the time anyone lifts the lounge the damage is well along. Treatment deals with eggs, larvae and adults in the one process rather than knocking down a single stage, and the wash then clears out the weave. Where fibre has already gone, we show you exactly where.

  • Under the lounge is the danger zone
  • One process, every stage covered
  • The damage is shown to you

Stain Protection

Put on after the wash and the drying are both finished, a clear coat holds a spill up top for a few seconds instead of letting it drop into the pile.

It is worth more on a large rug than a small one, simply because a big piece is not going to be lifted and washed casually. Stretching the interval between washes is the practical benefit and the reason most owners here ask about it. The colour does not change and neither does the feel underfoot. Request it at booking and it goes on at the end.

  • Worth more on a large piece
  • Stretches the interval between washes
  • Colour and feel unaffected

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Straight off the highway, up the ridge

Our Northern NSW listing, and where an Ocean Shores rug goes

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

The listing sets out the country we work rather than an address you can call into. No depot, no branch and no drop-off point exists in Ocean Shores or anywhere near it. Our driver comes to the house, and the rug is handled only by our own team from that point on.

The shortest trip on the southern run

Loaded here, immersed at YatalaThe rolled rug travels straight to our floor at Unit 9/38 Computer Rd, Yatala QLD 4207 and goes into the tubs by hand.
About 110 kilometres, an hour and twenty or soDown off the ridge to the highway at the Billinudgel or Brunswick exit, then north across the border at Coolangatta onto the M1.

Ocean Shores and Brunswick Heads are the closest of the seven towns to the wash floor and open the southern day. The run is still booked in advance rather than same day, and any distance component is confirmed on your quote before the work is agreed.

Three Ocean Shores stories

An American singer's name, a course laid out by two touring pros, and a town planned for far more people

Fifty years of houses on the same curving streets.

An American singer's resort town

Ocean Shores was named after Pat Boone's home town in Washington State, and he helped pay for it.

A town with a name borrowed from the other side of the world is good company for the rugs we handle, most of which were made a long way from here and travelled further than anyone remembers.

A golf course designed by two touring professionals

The 18-hole course was laid out in the early 1970s by Robert von Hagge and Bruce Devlin.

Homes wrapped around a course collect a particular kind of soil: fine turf grit and grass tracked in on shoes, which sits in the base of the pile rather than on top of it, exactly where a vacuum stops working.

The town that was planned for 22,000

The development was intended as a community resort of 22,000 residents. Fifty years on, about a quarter of that live here.

Houses from five decades on one street means rugs from five decades too, from 1970s wool through to last year's flat weave. All of them get the same honest assessment, including a plain answer when one is not worth washing.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Ocean Shores

Rated 4.8 ★ from 4 customersaround Ocean Shores, collected directly from our customers after every clean.

on 10 May 2026
A practical clean for our Scandi rug in Ocean Shores
We booked because the Scandi rug was making the room feel dusty. I liked that it was not just deodorised and sent back. It smells neutral now, which is exactly what I wanted.
Ben Brown
from Ocean Shores
on 30 Aug 2022
Water mark handled properly in Ocean Shores
The Ocean Shores rug clean was mainly about water mark on our Scandi rug. The rug was collected from Ocean Shores and handled carefully. The colour sits more evenly now.
Esther Russo
from Ocean Shores
on 10 Apr 2021
Cleaner after beach traffic in Ocean Shores
The hallway runner from our coastal place had a rough, gritty feel underfoot. They treated it like a rug clean, not a quick freshen-up. The difference was obvious as soon as we unrolled it.
Fiona Cook
from Ocean Shores
on 19 Nov 2020
Careful cleaning in Ocean Shores
The rug was valuable to us, so I wanted someone to check it before washing. They gave calm advice and did not make it feel rushed. It looks refreshed, not over-cleaned. There is still a faint mark in daylight, but I was told that might happen.
Logan Fraser
from Ocean Shores
All customers

Ocean Shores reviews, then every region

The cards above came from households on this ridge. The counts below cover everywhere we collect.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Neighbours on the ridge and below

Towns collected on the same morning

Brunswick Heads is four kilometres south and shares the first stop.

Good to know

Ocean Shores questions, answered directly

How much does rug cleaning in Ocean Shores cost?

Size is part of it but not all of it. The fibre, the construction and the condition are read on the bench before a figure is given, and that figure holds through to the invoice. If a rug will not improve enough to be worth the job, we tell you at the assessment rather than after the work.

Our rug is too big for two of us to move. Is that a problem?

Not at all, and it is the most common question we get from this estate. Leave it in place and tell us the rough size when you book. The driver comes prepared, brings a second pair of hands where the rug needs it, and rolls and loads the piece for you. It comes back rolled and is laid out again the same way.

Do you collect from Ocean Shores, and how does the distance work?

Yes. This is the closest of the seven Northern Rivers towns to the wash floor at about 110 kilometres, and it is the first stop of the southern day. The run is still scheduled ahead rather than offered on demand, and any distance component is confirmed upfront on the quote.

Why can I not just clean a big rug at home?

You can wet one at home. Drying it is the part that defeats every attempt. A large rug holds water in the middle long after the edges feel dry, and a rug left damp underneath will smell within a fortnight and can grow mould in that time. Drying flat in a controlled room is the stage that makes the difference, and it needs space no household has.

The dog sleeps on the rug and there is now an odour. Can it be removed?

Yes, once the source is taken out of the backing rather than the pile. Urine soaks through and keeps producing smell from underneath, which is why sprays only hold for a week or two. Immersion rinses that layer out, an enzyme stage neutralises what is left, and complete drying prevents the damp weeks bringing it back.

Do you also collect from Brunswick Heads and Mullumbimby?

Yes, and from Byron Bay, Lennox Head, Ballina and Lismore further down the same run. Households nearby are welcome to share a collection, and $20 off applies to each rug after the first when several go on the one pickup.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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