Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

238 people on a bend of the Tweed

Rug Cleaning North Tumbulgum,
One River Bend, Many
Trades

Farmhouses and river-flat blocks where selectors once tried four crops before cane settled the question. The rug leaves rolled and comes back bathed, groomed and properly dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • 48 hour express available at additional cost
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Worth washing, or not

One figure, and an honest answer first

Before any number is named we decide whether the wash is a sensible use of your money. If it is, you get one figure that holds through to delivery. If it is not, we say so plainly and the rug goes back inside as it came out.

Free pickup and deliveryTo the door, on the valley run day
Nothing quoted unseenFibre, foundation and dye checked first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the hall runner along with it
free re-wash guaranteeFlag it in the 48 hours after it comes home and the second wash is on us
What happens next
  1. 1
    Rolled at the doorFrom a verandah, a shed or a hallway
  2. 2
    Inspected, then costedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Selected from 1866, cane by the mid-1870s

Rug washing North Tumbulgum, on the river leg of our Tweed run

Four crops before cane settled the argument

Land selectors began taking up ground on this stretch of the Tweed from 1866, and by 1870 there were more than two hundred of them working holdings of two to three hundred acres apiece. What they grew before sugar cane took over in the mid-1870s says a great deal about how uncertain the district still was. They tried maize. They tried arrowroot. They tried, seriously enough to be recorded, farming silk worms. Cane won the argument eventually because it suited the ground rather than because anyone planned it that way. The Skinner family, one of the earliest here, ran cane at this junction and then added a saw mill, boats, a sugar mill and a cordial factory, and the delivery side of the cordial business turned itself into a river transport operation. That is five trades from one family on one bend of water inside a couple of generations.

A place that has been four things already tends to look after what it has. So does a good rug.

River-flat houses, and what sits on their floors

The housing here is what a farming river bend leaves behind: older homes set back from the water, sheds, blocks that run down to cane on both sides, and timber floors of the kind that suit wool better than anything laid since. This is not an estate and it is not a strip. What it means for our work is a particular sort of job. The rugs tend to be good ones, bought once and kept, and very often never washed properly across the whole time they have been on the floor. Wool in that condition is usually sound underneath and simply finished on top, which is the most satisfying combination we see, because a proper bath returns most of what age appeared to have taken away. Which of those two situations you are actually in is the first thing we tell you, before there is any question of a price.

Damp that never quite leaves the flats

North Tumbulgum sits low on the Tweed with water on one side and cane country on the other, well inside the wider caldera that catches the region's weather. That combination keeps the air heavy for long stretches. Indoors it produces a rug carrying two loads at once: the fine, strongly coloured soil this country is made of, and a base of moisture that never entirely clears out of the lower pile. A musty note in the room almost always turns up before anything is visible on the surface. Both problems answer to the same treatment, but only if the drying is genuinely controlled, and controlled drying is the one thing a river flat cannot provide. Our room at Yatala can, which is the single most useful sentence we have for anyone out here with a decent rug on the floor.

All twelve, for 2490

Twelve services, for a working river bend

Fine river soil, cane country either side, and air that holds moisture for weeks at a stretch. Wool on timber floors takes all of it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning North Tumbulgum

Two hundred and thirty eight people on a bend of the Tweed, an hour up the motorway from our wash floor.

Farmhouse wool on this stretch of river takes in two things at once, fine river-flat soil carried in on boots and damp that sits in the air for weeks. We open the rug out flat and read the foundation before anything is wetted, then take it right through a bath, rinse until the water leaves clean, and dry it in conditions we set rather than ones the season hands us.

  • River-flat soil, and standing damp
  • Read flat before it is wetted
  • Dried on our terms, not the season's

Rug Washing North Tumbulgum

Hand immersion, the whole rug under water, for the wool and cotton that tends to outlast every stick of furniture in a river farmhouse.

Soil does not sit politely on the surface of a pile. It travels down until it reaches the knots, and from there it works like grit against every fibre each time somebody walks across. Suction cannot lift it back out. Water can, once the rug is under it. Bath strength is decided by what the dyes and the backing will accept, established before the rug goes near the tank.

  • It travels down to the knots
  • From there it works like grit
  • Strength decided before the tank
Most popular

Stain Removal

Red volcanic soil off a farm track, wine at a long kitchen table, and marks that arrived years back and were left alone.

The dirt on this river bend is fine and strongly coloured, so it behaves less like a spill sitting on top and more like a pigment somebody has walked into the wool. We find out by testing how much the fibre and the surviving dye will bear, stay well inside it, and afterwards tell you which marks came away and which have joined the rug permanently.

  • Fine soil, and strongly coloured
  • Walked in rather than spilled on
  • A straight account at the end

Pet Stain and Odour

Farm dogs that come inside at night, and a rug by the door that has quietly taken the consequences for years.

An animal on a block this size picks a corner and keeps to it, which means urine builds up in one area of the foundation over months rather than spreading thin. Nothing sprayed on the pile reaches that far down. Immersion carries the deposit up and out, enzyme work then breaks apart the compounds that actually smell, and controlled drying stops the whole thing announcing itself again in the first humid week.

  • One spot, returned to for years
  • Sprays stop well above it
  • It leaves rather than waits

Odour Removal

Woodsmoke from a farmhouse hearth, mustiness after a wet fortnight, and the general close smell of a house on river flats.

Smell is a substance bonded to the wool, not a layer resting on it, which is why hanging a rug over a fence in river air achieves close to nothing. A wash breaks that bond and the rinse takes away whatever it releases. We add no fragrance at any point, because scent laid over a smell simply leaves the household living with two of them instead of one.

  • Bonded on, not resting on top
  • River air will not shift it
  • No fragrance added at any point

Rug Spot Cleaning

A new mark on a rug in sound condition is usually better dealt with at the house than sent up the road.

Almost every spot that goes wrong does so through effort. Rubbing flattens the wool and pushes colour sideways into pile that was perfectly clean, and the soft pale ring left behind draws more attention than the spot ever did. We work out what is safe, keep the hand light, comb the surface back the way it lies, and say plainly when a mark sits too deep for this.

  • Effort is what ruins it
  • The pale ring shows up worse
  • Plain word when it needs a bath

Rug Steam Cleaning

Hot water extraction, right for hardy synthetics: the hallway runner, machine-made pieces and the mat at a farm door.

Rugs built for this method take it well and go back down the same afternoon, which matters in a house where the paddock door sees more traffic than the front step. Put the same treatment through hand knotted wool and the harm shows up years later, long past the point anyone could trace it back. Construction decides the method here, and we explain which one applies before starting.

  • The paddock door gets the traffic
  • Back down inside hours
  • On wool the harm surfaces late

Rug Dry Cleaning

Low moisture treatment for rugs coloured before fixing became reliable, or whose foundation has already turned brittle with age.

A farmhouse on this river usually holds one piece older than everything around it, and a share of those would not survive a bath intact. A swab on the reverse settles that in a minute. Where the answer is no, work happens section by section with a dry compound, and the result is slower and more modest. That is the trade for not risking colour nobody could put back.

  • Older than the room around it
  • A swab settles it in a minute
  • Colour that ran does not return

Water Damage Restoration

A flexible hose behind a laundry trough letting go, or a hot water system emptying itself across a hallway overnight.

With a household water failure the clock matters more than the volume. Wool left wet begins to smell inside a day or two and grows something a week later, so ring us as soon as you find it and say plainly where the water came from, because clean supply water and waste water lead to different work. Nothing is assessed until the rug is dry and stable, and that assessment carries no charge.

  • The clock beats the volume
  • Say where the water came from
  • Assessed dry, and at no charge

Mould Rug Cleaning

A rug left rolled in a farm shed across a wet season, or grey creeping along the underside of something pushed against a shaded wall.

Air over these flats stays loaded for days on end, and while it does, nothing under a roof reaches genuine dryness. That is the whole condition growth needs. A treated bath removes what has grown and the film it settled into, both leave with the rinse water, and the drying room afterwards pulls out the standing moisture that let it start. Skip that stage and the whole thing returns.

  • Moisture holds here for days
  • Growth and film both leave
  • Standing moisture taken out last

Rug Moth Treatment

Wool goes quietly wherever nothing is moved, and a farmhouse offers plenty of that: spare rooms, storerooms, heavy furniture.

A bigger house means more rooms that sit untouched for months, and that uninterrupted stretch is precisely what lets moths do real damage rather than superficial damage. A single treated wash deals with eggs, larvae and adults in the same pass, and the chewed fibre leaves with the rinse water. Only once all of that is gone can anyone measure the loss honestly, which is when we show you.

  • More rooms, less disturbance
  • Every stage finished at once
  • Loss measured once it is gone

Stain Protection

A clear finish offered once the wash is done, entirely optional, and worth a thought on light wool in a house reached by a dirt track.

What this buys on a working property is time, not immunity, and we describe it exactly that way. If a spill hesitates on the surface for sixty seconds, that is sixty seconds in which somebody with a cloth settles it before a drop reaches the knots underneath. That is the entire benefit. Handle, sheen and colour come through it unchanged, and we will say when a rug does not need it.

  • Time bought, never immunity
  • Dealt with above the knots
  • Handle and sheen unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
One bend, one wash floor

Our Northern NSW office, and where the bath is actually filled

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area business rather than a shopfront. The Northern NSW listing marks out where we work, and from there it is a driver at your door and a bath at Yatala, with nothing in between.

Off the river and up the motorway

One floor takes all of itEverything collected on this bend is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
About an hour, give or takeOut to the highway, north over the border and up the M1, roughly eighty to eighty four kilometres.

That drive is ours to make. North Tumbulgum is collected alongside Duranbah and Banora Point, and the window is confirmed once the day's run is scheduled.

Three North Tumbulgum stories

Selectors, a family of five trades, and a cemetery from 1883

A river junction that has been put to more uses than most places twice its size.

Four crops tried before cane took the district

Selectors arrived on this stretch of the Tweed from 1866, more than two hundred of them by 1870 on holdings of two to three hundred acres, and they tried maize, arrowroot and silk worms before sugar cane became the district's principal crop in the mid-1870s.

Ground that has been worked four different ways inside two generations tells us what to expect underfoot, and it is the sort of detail we would rather know than guess at.

A cemetery that kept the record from 1883 to 1947

The North Tumbulgum Cemetery, also known as the Tumbulgum Historic Cemetery, operated between 1883 and 1947 on this locality's own ground, a piece of shared district heritage rather than a visitor attraction.

Places that hold on to their own record usually hold on to their belongings too, which is most of what our work is actually for.

Two hundred and thirty eight people, stated plainly

The population eased from 256 at the 2016 census to 238 in 2021, a modest, genuine decline for a small river junction, put here as it stands rather than dressed up.

Small numbers change nothing about how a rug is handled. The assessment, the bath and the guarantee are identical to the ones a city address gets.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about North Tumbulgum

Rated 4.9 ★ from 8 customersaround North Tumbulgum, collected directly from our customers after every clean.

on 11 May 2022
Old stains are much less obvious in North Tumbulgum
Our bedroom felt a bit stale because of the jute rug. The old stains are much softer now, and the colours look cleaner in daylight. I would use them again without overthinking it. The North Tumbulgum pickup was handled well.
Rebecca Kennedy
from North Tumbulgum
on 12 Jul 2025
Easy pickup for our area rug in North Tumbulgum
I was fairly fussy about this rug, mostly because the area rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the bedroom. Collection from North Tumbulgum was simple.
Bianca Kelly
from North Tumbulgum
on 24 May 2025
A practical clean for our shag rug in North Tumbulgum
I wanted the shaggy rug handled carefully, not rushed through. The shaggy rug came back fresher, softer and ready to use again in the office. The communication made the whole thing feel simple.
Henry Murphy
from North Tumbulgum
on 13 Jun 2023
Easy pickup for our wool rug in North Tumbulgum
The wool rug was starting to make the entry feel less fresh. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. We are in North Tumbulgum, so having it collected made the job much easier.
Lauren Anderson
from North Tumbulgum
on 22 Jul 2023
Easy pickup for our machine-made rug in North Tumbulgum
Our dog had one accident on the machine-made rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The North Tumbulgum pickup was handled well.
Sarah Palmer
from North Tumbulgum
on 22 Jan 2023
Storm water handled in North Tumbulgum
The damp corner was bothering me more each week, especially when the room was closed up. A pot plant left a dark water mark on the Moroccan rug. They gave sensible advice about colour movement and old water marks. The rug sits properly now and does not smell damp. The older areas were treated realistically, which made the final result easier to judge. I would rather know the limits upfront than be promised too much.
Lisa Butler
from North Tumbulgum
on 24 Mar 2022
Repair blends in in North Tumbulgum
The Persian rug was clean enough, but the loose fringe needed proper attention. Pickup from North Tumbulgum was easy, and the repair was handled with care. The repair is subtle and much tidier than before. The problem is no longer the first thing I see when I enter the room.
Freya Henderson
from North Tumbulgum
on 08 Jun 2022
Fraying edge fixed in North Tumbulgum
The tribal rug had started to curl where the edge was damaged. It feels like the rug has a few more years in it. The quote changed slightly after inspection, but it was explained clearly.
Olivia Wong
from North Tumbulgum
All customers

North Tumbulgum's own cards, then the wider region

The cards above come from North Tumbulgum addresses. The larger figure counts every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The river bend and the country behind it

Collected on the same valley leg as North Tumbulgum

The run works the river first, then climbs back toward the town and the border hills.

Good to know

North Tumbulgum questions, answered straight

Will you really come out here for a single rug?

Yes. The valley leg reaches this bend of the river on its scheduled day whether one rug is waiting or six, and the drive does not turn up anywhere on your quote. A single piece off a river-flat property is an ordinary collection for us.

What decides the price of a North Tumbulgum rug?

The rug itself decides it: how it is built, how big it is, what it is made from and the state it has got into. Your address does not move the number by a cent. The figure is set at inspection and holds through to the day it comes back.

Is North Tumbulgum 2490 or 2484?

2490. Some directories fold this locality in with the Murwillumbah valley villages under 2484, and that is the wrong bracket. It makes no difference to a collection, since our driver works from the address rather than the postcode, but it is worth getting right on paperwork.

The dog sleeps by the back door and has urinated in the same spot more than once. Fixable?

Usually, and the sooner it is looked at the easier it gets. Repeated urine into one place ends up in the foundation, far below the level any spray or powder works at. Immersion reaches it and takes it away, enzyme work handles what actually smells, and if the dye underneath has suffered we show you at the assessment rather than after.

Do you collect from Tumbulgum, Bungalora and Duranbah as well?

All three are on the same leg, and Condong and Stotts Creek sit on it too. Properties out here are spread apart, so putting two households' rugs on one collection saves everybody a trip, and the $20 off comes off every rug after the first.

The rug looks fine but the room has a musty note. Worth doing anything about?

Yes, and it is the most common first call we take from this stretch of river. Damp lingers low down long after the top of the rug feels dry, and that early stage announces itself by smell before there is anything to see. Washed at that point it clears out completely. Left another season it turns into treatment work.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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