Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
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Mon - Fri8:30 AM - 4:30 PM

Lower slopes, national park, David Low Way

Rug Cleaning Mount Coolum,
Careful About What It
Claims

Homes on the lower slopes of a mountain in a locality mostly given over to national park. The rolled rug rides the northern coastal leg down to Yatala for a hand bath, and comes back dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the northern coastal run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Assessed, then quoted

An honest figure for homes under the mountain

The quote is the same kind of statement as everything else on this page. We look at what is actually in front of us, say what it is, and name one figure that holds.

Free pickup and deliveryDoor to door on the northern leg
Assessed before any figureFibre, foundation and colour read first
Hand washed at YatalaFull hand immersion, IICRC certified
$20 off every extra rugLiving room and bedroom pieces together
free re-wash guaranteeIf the delivered rug is not up to standard, tell us within 48 hours and we put it through the entire wash again free
What happens next
  1. 1
    Rolled at the doorFrom a hallway, a carport or an entry
  2. 2
    Assessed, then quotedOne figure, drawn from the rug itself
  3. 3
    Hand bathed at YatalaImmersed whole, rinsed until the water clears
  4. 4
    Returned in about 7 daysDried flat under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
4,545 people under a national park

Rug washing Mount Coolum, on the slopes below the park

A page that stays inside its own boundaries

There are two things about this locality that would be easy to claim and that this page does not claim. The mountain's physical geology, how it formed and what grows on it, belongs to our wider Sunshine Coast page rather than to this one. And the resort that carries the Coolum name sits at Warran Road in Yaroomba, a genuinely separate locality between Coolum Beach and Mount Coolum, which is where the address puts it regardless of how convenient the shared name would be. What is actually here is five point one square kilometres seventeen kilometres north of Maroochydore, mostly national park, traversed by the Sunshine Motorway and David Low Way, bordered by Coolum Beach, Yaroomba, Maroochy River and Marcoola, with four thousand five hundred and forty five residents at the 2021 census.

Getting a boundary right when a shared name makes it tempting to claim more is the same habit as telling you honestly what a rug will not get back.

Houses on the lower slopes, and not much else

This is a residential locality built around a mountain and its park rather than around a beach strip or a town centre. Homes sit on the lower slopes, and a small local shopping centre on David Low Way serves them directly. There is no school inside the five square kilometres, so children go next door to Coolum State School and Coolum State High School, and a mobile library service covers the rest. Population climbed from four thousand two hundred and sixty five to four thousand five hundred and forty five between the two most recent censuses, which is genuine growth for a place with this little developable ground. The rugs are household pieces from real family homes, some of them long-held wool, some of them newer, and every one gets the same assessment as a piece from a far larger suburb further down the coast.

Two climates inside five square kilometres

The national park bushland that covers most of this locality keeps ground moisture high on the mountain's lower slopes, and permanent shade means that ground does not dry out between wet weeks. A few streets away, the houses closer to David Low Way sit in open coastal exposure and take salt air instead. That gives one small locality two genuinely different climates, and the rugs show it. Pieces from the shaded side arrive with damp in the base and often the beginnings of a musty note. Pieces from the exposed side arrive salty, and salt is the one that holds moisture against fibre indefinitely. Immersion deals with both in the same process, because both are trapped in the foundation rather than sitting on the surface, and the controlled dry afterwards is what stops either one returning.

Mount CoolumCoolum BeachMarcoolaYaroombaand the streets running back off David Low Way
The complete set, 4573

Twelve services, for homes between park and coast

A residential locality built around a mountain and its national park rather than a beach strip, with the Sunshine Motorway and David Low Way running through it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Mount Coolum

Five square kilometres seventeen kilometres north of Maroochydore, mostly national park, with houses on the lower slopes and a small centre on David Low Way.

A rug here is dealing with bushland shade on one side of the locality and open coastal exposure on the other, sometimes in the same street. Each piece is unrolled and read on its own merits, hand bathed so the water reaches the foundation, and dried flat in a room where we hold the conditions steady.

  • Shade one side, exposure the other
  • Read on its own merits
  • Conditions held steady by us

Rug Washing Mount Coolum

Full hand immersion for household wool and the newer pieces in homes built along the mountain's own lower slopes.

Water has to travel the whole way through a rug for the wash to be worth doing at all, because everything that damages wool has already sunk down toward the knots by the time anyone notices it. Dye stability and backing strength are checked first, the bath is mixed accordingly, and rinsing continues while anything is still coming out.

  • It has already sunk to the knots
  • Checked first, mixed accordingly
  • Rinsed while anything still comes
Most popular

Stain Removal

Leaf tannin off the bush track, wine at a dinner table, and marks that arrived at some point nobody in the house can name.

Living hard against a national park brings bushland marks in as well as ordinary household ones, and tannin is the awkward one because it hardens the longer it sits and reacts badly to guesswork. Testing establishes the fibre and the dye limits, treatment follows on from that, and the verdict afterwards is given without softening it.

  • Bushland marks as well
  • Tannin hardens as it sits
  • The verdict without softening

Pet Stain and Odour

Dogs that come back off the bush tracks and the sand equally dirty, and cats with fixed views about one particular room.

The deposit reaches the backing on the first day and stays there, and in a locality this humid it stays chemically active far longer than it would inland. Nothing sprayed goes deep enough to matter. Submersion drives water through every part of the weave, enzymes then break down what causes the smell, and the dry completes the job.

  • Active longer in this humidity
  • Sprays never go deep enough
  • Flushed, treated, then dried

Odour Removal

The closed-up smell of a house shut through a wet week, and the earthy note that comes with living beside permanently damp bushland.

Park bushland keeps the ground beside a house wet for long stretches, and a rug that never fully dries is a rug that holds every smell it meets. Washing releases the chemical hold and the rinse takes the substance off the property. We put nothing scented over the top, since that solves nothing at all.

  • Ground beside the house stays wet
  • A damp rug holds everything
  • Scent solves nothing at all

Rug Spot Cleaning

Where a rug is otherwise sound, one recent mark can often be treated in the room instead of travelling down the coast.

Doing too much is what turns a small problem into a permanent one. Hard work on one patch stops the wool lying flat and pushes the mark wider at the same time, leaving an outline that shows under any light. We test, treat lightly, comb the wool back down, and say when the bath is genuinely required.

  • Too much makes it permanent
  • An outline under any light
  • Said when the bath is required

Rug Steam Cleaning

Hot water extraction for the synthetics that suit a house near bush and beach: entry mats, hallway runners and machine-made pieces.

Machine-made rugs and mats are designed around this and are usable again within a few hours, which matters where sand and bush litter arrive at the door daily. A hand knotted piece is the exception, and the harm shows up years afterwards rather than at once. Build settles the question, and the reasoning is explained beforehand.

  • Sand and litter at the door
  • Usable again within hours
  • The damage builds over years

Rug Dry Cleaning

Low moisture handling, kept for rugs coloured in the years before fixing could be trusted and for backings that humid air has softened.

Years of constant humidity quietly weaken an old foundation, and a rug that would have handled water on arrival sometimes cannot any more. A colour test on the reverse gives a clear answer in seconds. Where water is unsafe, compound applied in careful sections replaces it, since a run dye is a permanent outcome.

  • Humidity works on foundations
  • A clear answer in seconds
  • A run dye is permanent

Water Damage Restoration

A tank or plumbing failure, storm rain driven in off the coast, or runoff coming down the slope into the lowest room in a house.

Built on a slope below a mountain, houses here can take water that arrived somewhere further up entirely, which makes it dirtier than the source suggests. Ring straight away and describe what came in. Drying and stabilising precede any judgement, and that judgement is with you before there is a thing to pay.

  • It arrived somewhere further up
  • Dirtier than the source suggests
  • Verdict before anything to pay

Mould Rug Cleaning

A room that keeps the park's shade from morning to night, or the reverse of a rug that has lived against an outside wall.

Bushland covering most of a locality keeps moisture in the ground and shade over the buildings, and those two together are all that growth needs to establish. A treated bath takes what has grown off along with what sustained it, rinsing carries the pair away, and the dry clears the damp that made it possible.

  • Moisture in ground, shade above
  • Growth and support both stripped
  • The moisture cleared as well

Rug Moth Treatment

Wool goes where nothing moves, and most houses have a wardrobe base, a spare room or a space beneath a bed that qualifies.

Damage generally surfaces when something heavy is finally shifted, long after the season it happened in. Because the treatment sits in the bath water, no stage of the life cycle comes through it anywhere in the weave, and the loss can only be assessed honestly after the debris has gone with the rinse.

  • It surfaces when something shifts
  • No stage comes through the bath
  • Assessed honestly after the rinse

Stain Protection

An optional clear finish put on as the wash finishes, worth considering on pale wool in a house that opens onto bush and sand.

The benefit here is a short grace period and nothing more than that. Take liquid off the surface before it sinks and the knots below never encounter it at all. Bought time is what that is, and calling it protection would be wrong. The finish leaves handle, sheen and colour exactly as they were.

  • A short grace period
  • Never gets down to the knots
  • Handle and colour exactly as before

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
An area listing, a single wash floor

Our Sunshine Coast office, and the floor the rug reaches

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

Nowhere on this coast do we keep a counter for rugs to be brought to. The Sunshine Coast listing describes the territory we cover, our driver comes to the house, and every wash takes place at Yatala.

Down the coast and onto the floor

One floor, whatever the streetThe wash floor is a long way from here, at Unit 9/38 Computer Rd, Yatala QLD 4207.
Getting on for two hoursSouth along David Low Way to the Bruce Highway and on to the M1, about 155 kilometres in each direction.

Those kilometres are ours and they stay well away from your quote. Mount Coolum is collected on the northern coastal leg with Coolum Beach and Marcoola, and the window follows the run day.

Three Mount Coolum facts

A mountain that lost something, a locality without a school, a borrowed name

Three things that genuinely belong to this locality and nothing that does not.

A mountain that lost something, in Kabi legend

Long before European settlement the mountain here was sometimes known as Half Way Lump, and Kabi legend tells that its head was severed in a confrontation with Mount Ninderry and fell into the sea.

A place that carries two entirely different explanations of itself, and keeps both, is a fair model for how we talk about a rug: what is known, what is likely, and what nobody can say for certain.

A locality without a school of its own

With 4,545 residents and no school anywhere inside its five square kilometres, Mount Coolum sends its children next door to Coolum State School and Coolum State High School.

A community that shares a school and most of its shopping with the suburb next door still has real rugs in real homes, and every one is assessed the same way on our northern leg.

The resort with this name is in Yaroomba

The Hyatt Regency Coolum and its successor, the Palmer Coolum Resort, sit at Warran Road in the neighbouring locality of Yaroomba rather than inside Mount Coolum itself.

Checking a boundary rather than assuming one is exactly what we do with a rug's construction before recommending a method, and it is the reason a customer can trust the rest of what we say.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Mount Coolum

Rated 5.0 ★ from 8 customersaround Mount Coolum, collected directly from our customers after every clean.

on 24 Apr 2022
Easy rug pickup from Mount Coolum
I booked from Mount Coolum because the shaggy rug was overdue. The pickup from Mount Coolum was straightforward, and the whole process was easy.
Jack Nelson
from Mount Coolum
on 26 Aug 2021
Colours look clearer again in Mount Coolum
The sheepskin rug had lost a bit of life in the family room. The old stains are much softer now, and the colours look cleaner in daylight. I would use them again without overthinking it. The Mount Coolum pickup was handled well.
Noah Hughes
from Mount Coolum
on 24 Jun 2026
Collected and returned without fuss in Mount Coolum
The free door-to-door pickup made a bigger difference than I expected in Mount Coolum. Premier collected our cotton rug, kept the quote clear and brought it back less dusty.
Eloise Campbell
from Mount Coolum
on 27 Aug 2022
Off-site clean helped in Mount Coolum
Vacuuming was not doing much for the grey-looking pile in our Moroccan rug. They talked through the wash and drying process before taking it away. It came back dry, clean and ready to put straight down.
Wendy Shah
from Mount Coolum
on 06 Apr 2023
Careful cleaning for a delicate wool rug in Mount Coolum
I kept noticing the wool rug whenever I walked through the family room. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. The communication made the whole thing feel simple. The Mount Coolum pickup was handled well.
Naomi
from Mount Coolum
on 09 Sep 2021
Off-site clean helped for our woven rug
Vacuuming was not doing much for the built-up dust in our woven rug. Pickup from Mount Coolum was simple, and I liked that it was cleaned away from the house. It was enough of an improvement that we kept it in the main room.
Lucia Kaur
from Mount Coolum
on 27 May 2026
Mould smell sorted in Mount Coolum
The woven rug picked up a damp smell after a humid spell. I liked that they talked about drying as much as cleaning.
Harriet Burke
from Mount Coolum
on 16 Sep 2025
A fresh woven rug after the pet accident in Mount Coolum
The woven rug had been on my Mount Coolum to-do list for too long. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It was an easy result to be happy with. The Mount Coolum pickup was handled well.
Kara Collins
from Mount Coolum
All customers

These streets first, then the whole territory

The cards above came from Mount Coolum addresses. The larger figure covers every suburb we service.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The northern coastal leg

Collected alongside Mount Coolum

Every one of these is reached on the same day.

Good to know

Mount Coolum questions, answered plainly

The house backs onto the national park. Does that change anything?

It does, and mostly in the base of the rug where nobody looks. Permanent shade and ground that never dries out keep the foundation of a pile slightly damp long after the surface feels fine. That is where mustiness starts. Lifting a corner and smelling the underside will usually tell you where you stand.

How is a rug from Mount Coolum priced?

On what it is, which is the only fair basis. Construction, size and current condition give us the number, with the drive down and back already inside it. Seeing the piece fixes the figure and nothing is added afterwards. If a wash is not going to be worth it, that is the answer we give you.

Do you also collect at Coolum Beach, Marcoola and Yaroomba?

All three are on the northern coastal leg with us, as are Point Arkwright, Mudjimba and Peregian Beach. Since several of these localities share schools and shops, households here often coordinate a collection with someone nearby. Each rug beyond the first has $20 off.

Our dog urinated on the rug and it still smells weeks later. Why?

Because the urine reached the backing on the first day and is still there. Surface products treat the wool above it and leave the cause untouched, and in air this humid the deposit stays chemically active far longer than it would inland. Immersion flushes it out and an enzyme stage deals with the odour itself.

How long is the rug away, and can that be shortened?

Ordinarily about 7 days between collection and delivery. Where something genuinely has to be back faster there is a 48-hour express option at additional cost. Because this locality sits on a scheduled leg, mentioning a deadline on your first call is what lets us fit it properly.

Is a rug from a shaded street treated differently to one from David Low Way?

The process is the same, but what we expect to find is not. A shaded street piece usually arrives with damp and sometimes early growth in the base. One from the exposed side arrives salty. Both are trapped in the foundation, both come out in the bath, and knowing which is which before unrolling helps.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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