Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

102 people in the 2486 belt

Rug Cleaning Glengarrie,
Where the Record Runs
Out

One hundred and two residents, small farms in hill country, and a documented history that thins out fast. We will tell you what is recorded and where the record stops, which is the same way we talk about rugs.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the border hill-country run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Known, and not known

We will tell you what we know and where the knowing stops

Some questions about a rug have firm answers and some do not. What it is made of, whether the foundation is sound, whether a mark will lift: those we can settle. Exactly what caused a stain nobody witnessed is often a guess, and we would rather say so than invent something confident.

Free pickup and deliveryCollected at the house on the border run
Judged before it is pricedNothing quoted until the rug has been read
Hand washed at YatalaImmersion washing by hand at Yatala, IICRC certified
$20 off every extra rug$20 off applies to every rug after the first
free re-wash guaranteeIf it is wrong, tell us inside 48 hours of delivery and we redo it at no charge
What happens next
  1. 1
    Picked up rolledThe driver comes to the door for it
  2. 2
    Read, then quotedOne figure, drawn from the rug itself
  3. 3
    Washed by handFull immersion and a rinse to clean water
  4. 4
    Delivered in about 7 daysControlled drying flat, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
102 residents, postcode 2486

Rug washing Glengarrie, an hour and ten from the wash floor

What the record carries, and where it stops

Glengarrie recorded one hundred and two residents at the 2021 census, which puts it among the smallest communities anywhere on this hub's hinterland run, on a par with neighbouring Duroby and its seventy four. It sits in the same hill country and the same postcode belt as Bungalora and Duroby, both of which we already collect from. Beyond that, the documented history thins out quickly, and we would rather say so than pad it. What is genuinely on the record is regional: settlers pushed into the Brunswick and Tweed valleys from the 1880s onward to establish dairy farms, and that work was done entirely by hand, milked and churned, well before electricity or refrigeration reached these hills. That dairy history shaped the small-farm character of the whole Tweed hinterland. Whether any of it happened on a specific paddock in Glengarrie is not something the available sources will tell you, and inventing a farm and a family to fill the gap would be easy and dishonest. So the regional fact stands, and the local blank stays a blank.

If we do not know something, you will hear that from us rather than a confident guess dressed up as expertise.

A hundred and two people, and the rugs they own

At this scale there is no shopping strip and no centre, just small farms and semi-rural blocks scattered through hill country. That produces a predictable rug population. Households in a place like this tend to have been in the same house a long time, which means the wool on the floor is usually older than the current arrangement of the furniture, often inherited, and almost never washed. The soil problem here is a quiet one. Hill country dirt is fine enough to arrive on the wind as much as on boots, so it works into the base of a rug without leaving any obvious trail, and the owner sees a rug that has gone stiff and flat with no explanation for it. That is why people here are frequently surprised by what comes out of a bath. There was nothing visible to account for it. What the surface of a rug shows you and what its foundation is carrying are two different pieces of information, and only one of them is any use for deciding what to do next.

Cloud country, and the drying that has to happen elsewhere

The caldera works like a bowl, catching cloud that comes in off the coast and holding it against these hills instead of letting it move on. For a household that means humidity for most of the year, and for a wool rug it means a base that carries moisture it never quite sheds. Growth, smell and stiff handle all follow from that one fact. Removing them is a matter of water and time; keeping them removed is a matter of what happens in the drying room, and no house on this ridge contains one. So the rug covers eighty four to eighty eight kilometres each way, is bathed by hand, dried where the humidity is a dial, and comes back on a scheduled day.

GlengarrieDurobyBungaloraTerranoraand the ridge roads dropping toward Bilambil
All twelve, for 2486

Twelve services, for a hundred and two people

Small farms and semi-rural blocks in the quiet Tweed hill country, sharing a postcode belt with Bungalora and Duroby.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Glengarrie

Small farms and semi-rural blocks in Tweed hill country, about an hour and ten minutes from where the washing gets done.

There are two kinds of question about a rug: the ones with evidence behind them and the ones without. Fibre, construction, foundation strength and whether a mark will move are all answerable, and we answer them. The history of a rug nobody in the house remembers buying is not, and we will say that rather than assemble a story to fill the gap.

  • Two kinds of question
  • Evidence, or a gap
  • We name the gap

Rug Washing Glengarrie

Hand immersion for the wool on these blocks, most of it in the same room a very long time.

Hill country soil is fine and it travels on the wind as much as on boots, so it reaches the base of a rug without anybody tracking it in obviously. That is why owners here are often surprised by what comes out of a wash. There is no visible dirt to explain it, and the rug still empties a bath. Nothing on the surface tells you what is sitting underneath.

  • It travels on the wind
  • No visible dirt to explain it
  • The surface tells you nothing
Most popular

Stain Removal

Ordinary household marks, and the older ones on a rug that came with the property rather than the people.

We would rather be honest about the odds than optimistic about the outcome. Recent spills are usually recoverable. Marks that have been bonding for years often are not, and no amount of confidence changes that chemistry. So the approach is to test what the dye tolerates, work carefully within it, and give you an accurate account of what shifted and what has not.

  • Honest odds beat optimism
  • Confidence does not change chemistry
  • An accurate account afterwards

Pet Stain and Odour

A dog on a rural block, and a rug that has quietly been recording where it likes to lie.

Everything about this problem sits under the pile rather than on it, which is why home treatment gives a fortnight of relief and then hands the smell back. Getting to the deposit means putting the rug in water. Enzyme work then dismantles the compounds behind the odour, and controlled drying removes the moisture that would otherwise keep the whole thing in business through a wet season.

  • Under the pile, not on it
  • A fortnight of relief
  • Out of business for good

Odour Removal

A shut-up room on a quiet block, hill damp through it, and a smell that has been building unnoticed.

In a house with few visitors an odour can establish itself completely before anybody registers it, because the people living there adjust as it grows. The cause is nearly always moisture held in the base of a rug for weeks at a time. Nothing sprayed on will touch that. It has to be washed out, rinsed away and then dried somewhere the conditions are actually controlled.

  • You adjust as it grows
  • Moisture held for weeks
  • Conditions actually controlled

Rug Spot Cleaning

A recent mark on a rug still in good condition, treated at the house rather than sent away and back.

Knowing where to stop is the part that separates a decent result from an obvious repair patch. Push a treatment past the point where it is still improving anything and you crush pile, lift dye and leave an area that reads differently under every light in the room. We test first, use the least aggressive option available, comb the surface back and stop while there is still nothing to see.

  • Where to stop is the skill
  • Different under every light
  • Stopped while nothing shows

Rug Steam Cleaning

Hot water extraction for the synthetic runners and mats that live where boots come in off a paddock.

For synthetic construction this is simply the correct method. It handles the water, dries within hours and goes back into service the same day, which suits a mat that is walked on constantly. On hand knotted wool it is a different story altogether, one that costs the rug years and shows no evidence at the time. Which method applies depends on the rug, and we identify that first.

  • Simply the correct method
  • No evidence at the time
  • Identified before anything starts

Rug Dry Cleaning

Low-moisture compound work, held back for the pieces that should never be committed to a bath.

Old rugs on old blocks are where this comes up. If the dye is not stable it will run, and if decades of dry heat have made the foundation brittle it may not survive the weight of water. Both are found by testing the reverse, which takes about a minute. Where a rug fails, compound cleaning in sections is the safer path and the honest description is that it gives back less.

  • Old rugs, old blocks
  • A minute on the reverse
  • The safer path gives back less

Water Damage Restoration

A tank fitting that let go, a burst line under the house, or a hose behind a machine overnight.

On a quiet block a wet rug can go two days before anybody walks into that room, and those two days matter. A saturated foundation surrenders strength quickly and does not recover it. What helps is a call on the day and a plain description of the source, since that decides the handling. Verdicts wait until the piece is properly dried out and stable.

  • Two days before anybody looks
  • It does not recover
  • Judged after stabilising

Mould Rug Cleaning

Grey coming through the reverse in a hill-country room that stays closed most of the year.

Growth is a moisture problem before it is anything else, and in cloud country the moisture is available for most of the year. The visible part is not what makes it recur, the residue holding it into the pile is, and every surface treatment leaves that entirely alone. Immersion takes both, rinsing carries them out of the rug, and controlled drying drops the moisture beneath what it needs to restart.

  • A moisture problem first
  • Surface work leaves the residue
  • Beneath what it needs

Rug Moth Treatment

Moth activity in wool stored in a shed, a spare bedroom or the bottom of a wardrobe.

The conditions moths want are darkness and stillness, and a small farm has both in abundance. Damage usually runs for a year or more before a bare patch or a scatter of dust makes it visible. One treated wash finishes eggs, larvae and adults at once and takes the loose fibre out with the water, which is the point at which a sensible conversation about repair can start.

  • Darkness and stillness
  • A year before it shows
  • The conversation starts after

Stain Protection

An optional clear finish applied after the wash, worth a thought on a light rug near a working door.

The benefit is real and it is narrow: a spill has a little longer before it stops being recoverable. Nothing is repelled, no wash is avoided and no interval is extended, and anybody describing it as protection in the everyday sense is stretching the word. On a block where things get carried indoors daily the narrow version still earns its keep, and it leaves handle and colour alone.

  • Real, and narrow
  • It lengthens no intervals
  • Handle and colour untouched

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
The country we cover, plainly

Our Northern NSW office, and the bench that takes the rug

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

That entry sets out where the vans run rather than a place to call at. Somebody comes up to the house here, and the rug stays inside our own operation from that moment until it is back.

Off the hills, north to Yatala

One place does the washingRugs off these hills are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
About an hour and tenDown to the highway and north over the border, roughly 84 to 88 kilometres.

Glengarrie goes with Bungalora and Duroby on the border day, and the collection carries no charge on that scheduled run.

Three Glengarrie facts

One of the smallest counts on the run, a regional dairy past, and a shared postcode

Quiet hill country where we will state the limits of what is actually documented.

One hundred and two residents

The 2021 census counted one hundred and two people at Glengarrie, one of the smallest communities anywhere on this hub's hinterland run and on a par with neighbouring Duroby's seventy four.

A locality this small gets the same honest assessment as anywhere else on the run, whether the rug is a farmhouse piece that has never left or something newer brought up from town.

Dairy country, stated regionally

Glengarrie sits in the stretch of Tweed hinterland that carried a significant dairy farming history from the 1880s onward, part of the wider pattern of small farms established across the Brunswick and Tweed valleys.

Hill country with this kind of working history behind it is exactly the sort of place where an old family rug has earned its keep and is worth keeping in service.

A postcode shared three ways

Glengarrie shares postcode 2486 with Bungalora and Duroby, both of them already on this fleet, part of the same close-knit hill country between the coast and the deeper valley.

A cluster of communities this close together, each of them genuinely lived in, is settled country we already know well before we ever collect from a Glengarrie house.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Glengarrie

Rated 5.0 ★ from 8 customersaround Glengarrie, collected directly from our customers after every clean.

on 15 May 2023
Easy pickup for our hallway runner in Glengarrie
The free door-to-door pickup made a bigger difference than I expected in Glengarrie. Premier collected our hallway runner, kept the quote clear and brought it back cleaner.
Lucy Barnes
from Glengarrie
on 08 Mar 2023
Handled with care in Glengarrie
They explained the process and collected it carefully from Glengarrie. The rug was valuable to us, so I wanted someone to check it before washing. It looks refreshed, not over-cleaned.
Erin Banks
from Glengarrie
on 18 Jun 2022
No more gritty feel in Glengarrie
The Moroccan rug looked okay, but you could feel the salt-and-sand build-up. The booking worked around our holiday-home timing.
Reese Wright
from Glengarrie
on 10 Apr 2025
Easy pickup for our wool rug in Glengarrie
Sending the wool rug away from Glengarrie felt easier than trying to clean it myself. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. I liked that the advice was honest before the work started.
Emily Liu
from Glengarrie
on 03 Aug 2023
Old stains are much less obvious in Glengarrie
The Moroccan rug sits where everyone notices it in the hallway. The old stains are much softer now, and the colours look cleaner in daylight. I liked that the result looked clean without being overdone. The Glengarrie pickup was handled well.
Willow Wright
from Glengarrie
on 23 Jan 2022
A fresh Oriental rug after the pet accident in Glengarrie
Our dog had one accident on the Oriental rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Glengarrie pickup was handled well.
Sienna Simpson
from Glengarrie
on 13 Oct 2024
A practical clean for our shag rug in Glengarrie
I was after a practical result for the shaggy rug, not a sales pitch. The shaggy rug came back fresher, softer and ready to use again in the office. I would use them again without overthinking it.
Hannah Martin
from Glengarrie
on 18 May 2023
Cleaner underfoot in Glengarrie
The cotton rug looked fine from a distance, but the traffic marks were obvious when the light hit it. The room feels fresher now that the rug is back. That small change made the room feel cleaner overall.
Jamie Graham
from Glengarrie
All customers

The hill-country handful, then the full customer list

Cards above are from Glengarrie addresses. The number under them covers every locality we service.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The 2486 hill belt

Collected the same day as Glengarrie

A hill run between the border suburbs and the valley, taken in one pass rather than several.

Good to know

Glengarrie questions, answered plainly

Can you tell us anything about the history of our property?

Honestly, not much. The dairy history of the Tweed and Brunswick valleys from the 1880s is well recorded regionally, but the specific history of individual Glengarrie blocks is not in the sources we can check. We would rather say that plainly than make something up that sounds convincing.

The rug looks stiff but there is no visible dirt. What is going on?

Hill country soil is fine enough to arrive on the wind rather than on boots, so it reaches the base of a rug without leaving any obvious trail. Stiff handle and flat colour with nothing visible on the surface is the classic sign of a heavy load sitting at the knot line. The reverse confirms it.

There are only a hundred people out here. Do you still come?

Yes, on the scheduled border run, and there is no minimum. The route already passes through this postcode belt on its way between the border suburbs and the valley, so a single rug from a single house is a stop rather than a special journey.

The dog has left urine in the same part of the rug repeatedly. Is it recoverable?

Usually. The deposit has gone below the pile into the foundation, which is why anything applied on top helps for a fortnight and then gives up. A full bath reaches it, enzyme work breaks the odour compounds apart, and controlled drying takes away the moisture that keeps reactivating whatever remains.

Do you also collect from Bungalora and Duroby?

Both, on the same border day, along with Terranora, Bilambil and Carool as the run works back down off the ridge. Where a few properties book together the day goes better for everyone, and each rug past the first has $20 off it.

How long does the whole process take?

Around seven days from collection to return. Neither leg is a special trip, so the turnaround here matches everywhere else on the fleet. Where something genuinely cannot wait, a 48 hour express option is available at additional cost.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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