Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The ridge suburb with a house style of its own

Rug Cleaning Ashgrove,
for Homes With a Style Named
After Them

Wool, Persian and hand knotted pieces from the Waterworks Road ridges are washed by hand and never put through a machine. Your driver takes the rolled piece off the verandah, the bath at Yatala takes it under completely, and it is home again about seven days later with the foundation dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery, included on the Ashgrove collection day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
The number is settled before the bath

An honest quote for Ashgrove's kept rugs

Pieces that have been in the house for decades deserve a considered figure rather than a guess over the phone. We inspect, we quote, and the quote stands.

Free pickup and deliveryDoor to door up the ridges on the western run
Inspected and quoted firstFibre, age and wear read before a number exists
Hand washed, never machine scrubbedOld wool gets the patient bath it was built for
$20 off every extra rugThe Persian and the hall runner travel together
48 hour re-wash guaranteeTwo days from the return trip to raise anything at all
What happens next
  1. 1
    The driver collects the rolled rugRolled at the top of the front stairs
  2. 2
    Inspection and an honest quoteRead carefully, then one standing figure
  3. 3
    Hand washed at YatalaUnder completely, worked at the fibre's pH
  4. 4
    Home again in about 7 daysBack up the ridge, dry to the backing
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
One estate, then a whole district

Rug washing Ashgrove, for pieces the family expects to keep

A suburb that gave its name to a house

Ashgrove sits 5.1 kilometres northwest of the city on ridge and gully country beside the Enoggera army lands, with Waterworks Road running its length and the creek along the northern edge. The 2021 census counted 13,450 residents across its 5.9 square kilometres. The suburb has a house style named after it, and whole streets of those houses still stand under character protection, which is the single most useful fact about the place from where we sit. They were designed around timber floors. Timber floors have always run on rugs. That is why this postcode holds more long-held wool than almost any other on our books.

People here fix things rather than replace them, and a rug is the easiest thing in the house to prove that on.

Rugs that stay put while everything else changes

What we notice, collecting on these ridges, is how long things stay. The Persian bought for a first house is now in a grandchild's dining room. The hallway runner has been worn soft by three separate sets of school shoes. The wool piece that came out of a deceased estate went straight back into service two streets along. Very little here gets thrown out while it still has service left in it, and that instinct extends to floor coverings in a way it simply does not in newer suburbs. Owners on this side of town want to know what a piece requires, not what a new one would set them back, which makes for a better conversation and usually a cheaper outcome. None of that is sentiment on our part. A wool rug that has been washed every few years simply outlives one that has been vacuumed and left alone, and the difference on these ridges is measured in decades rather than seasons.

Ridge storms, gully damp and what wool does about it

The ridges catch the western cells before most of Brisbane sees them, and the gullies running down to Enoggera Creek hold moisture for days afterwards. Character houses breathe well, but a closed front room through a wet February still pushes damp into the base of a wool pile, and mould follows if it stays. Between rains the dry weeks work in the other direction, grinding fine ridge dust down past the tips of the fibre somewhere no vacuum will ever follow. Going right under at Yatala winds the whole cycle back to zero, and the drying room, run under our own conditions, is what makes the difference between a rug that is dry and a rug that only feels dry. The drive is long, about 48 kilometres and usually 40 to 50 minutes, and we say so plainly. It is our drive, not yours: Ashgrove sits on a scheduled western run and the pickup rides along with it.

AshgroveBardonThe GapEnoggeraand the ridge streets folded between them
Twelve services across the 4060 ridges

Every rug judged before a drop of water

Verandah runners, inherited Persians and the wool piece that has anchored the front room since the eighties. Each is judged on its own merits, then hand washed at Yatala.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Ashgrove

Four stages, in this order. Grit comes off first while everything is still dry, the piece then takes its bath by hand at Yatala, it waits indoors until the foundation has given up every bit of moisture, and the nap is set straight before the run back up Waterworks Road.

Bare boards put a rug under every chair leg in the house. Ridge dust arrives slowly, so the colour flattens long before anything reads as dirty. Washing upward from the foundation brings the depth back. Give it a week or so, and whatever the inspection produced is what you pay.

  • Collected rolled from the verandah
  • One figure, fixed at inspection
  • Back dry through the backing

Rug Washing Ashgrove

Full immersion for wool and hand knotted pieces, which is most of what these houses hold. The piece goes right under, is worked by hand to whichever pH its fibre prefers, and stays in the rinse water until it stops colouring.

A rug handed down through an Ashgrove family has usually outlived two kitchen renovations. Immersion is the clean its weaver assumed it would get, easy on the knots and easy on the dyes, and thorough right down where the grit hides. For 29 years nothing else has been used on our floor.

  • The pH old wool wants
  • Easy on hand tied knots
  • Rinsed until the water clears
Most popular

Stain Removal

Red wine on the dining rug, an ink cartridge dropped under the homework table, coffee that went sideways on the front steps. We identify the fibre first, then match the treatment to it.

Pick the wrong chemical and the mark is fixed for good, often taking the dye with it. Testing comes before treating, and you are given a straight answer on what will lift completely and what will only fade. On a piece the family has owned since the seventies, honesty beats optimism every time.

  • Fibre read before treatment
  • Dyes tested every time
  • Plain answers about outcomes

Pet Stain and Odour

Ashgrove backyards run to dogs, and the dog eventually finds the rug. An accident soaks straight to the foundation, so that is where treatment has to reach.

An accident does not stop at the pile. It travels down and settles into the woven base, which is the one place a supermarket bottle can never get to, so the smell keeps returning on the first sticky morning after every treatment. Immersion lifts that residue clear of the weave, an enzyme step digests what the water leaves, and the rug goes home with nothing damp left in it.

  • Flushed out at the base
  • Enzymes finish the work
  • Safe on wool and silk

Odour Removal

The shut-up smell a front room picks up after a wet summer along the ridge, sitting low in the pile where no vacuum has ever reached.

Wool keeps a record of every wet week it sits through. The gullies below these ridges stay heavy for days once rain stops, and the fibre absorbs that steadily and quietly until the room smells of it. Submerging the rug dissolves the residues holding the odour, the rinse takes them off the property, and what comes back has no scent of any kind, which is the only correct outcome.

  • Source removed, not covered
  • Rinsed out at the foundation
  • Neutral again on return

Rug Spot Cleaning

A single mark on an otherwise clean rug can usually be handled by itself. Dye check first, patient lifting second, then the spot worked back into the surrounding pile.

Knowing when to stop is the whole skill. Scrub at it and the mark spreads sideways while the nap goes flat, and on viscose that finishes a rug for good. Where local treatment cannot be done safely we say so, describe what we are looking at, and leave the choice with you.

  • Small jobs kept small
  • Tested before anything starts
  • Your call, honestly framed

Rug Steam Cleaning

Extraction with hot water, kept for the machine made workers: the hallway runner, the playroom piece, the mat the dog treats as its own beside the back door.

Steam does an honest job on synthetics and does it quickly, which is why we keep it in the kit. Nothing hand knotted goes anywhere near it, so the assessment picks the method rug by rug and we explain the reasoning instead of reaching for the larger invoice.

  • Right method for synthetics
  • Quick turnaround on work rugs
  • Never used on fine weaves

Rug Dry Cleaning

The dry method, chosen for rugs that fail the dye check or carry old, fragile foundations. Worked section by section with compounds, and never put under water.

Some antique pieces and some unstable dyes tell us plainly that water is a risk, and we listen to them. Dry cleaning is the rarer path across our floor, chosen on the evidence rather than for convenience, and the very same hands work to the same standard as on any bath.

  • For dye risk and old weaves
  • Sectioned, careful control
  • Chosen on the evidence

Water Damage Restoration

A flexi hose letting go under the vanity, or storm water pushing under a low western door. What happens across the following days decides the rug's future.

Wet wool in a Brisbane February turns within days, and it turns first underneath where nobody is looking. Speed is the whole variable. Ring it through the moment you see it, and say what sort of water it was, and it gets looked over on the day it lands on the Yatala floor. You are told plainly what can and cannot be done before a cent is committed.

  • Speed decides the result
  • Dried and washed in order
  • Verdict before you commit

Mould Rug Cleaning

Grey bloom on a rug rolled away through a wet season, or the musty band under a sideboard that has not moved in years. Mould takes hold in the base, not on top.

Wiping the visible growth achieves nothing except moving spores around the house, because the colony is anchored under the surface. An antimicrobial bath lifts the growth and the residue feeding it clear of the weave together, and a rug dried through its full depth gives the next colony nowhere to begin. Reported in the first fortnight, most of these pieces are saved outright.

  • Treated where it takes hold
  • Antimicrobial bath and rinse
  • Dried right through

Rug Moth Treatment

Moth grubs work the quiet edges of a wool rug, under the buffet and along the skirting, and the damage is months along before anybody notices a bare patch.

By the time a bare patch shows, the grubs have been working for months in the dark. Treatment reaches every stage of the life cycle, and the wash itself lifts eggs, larvae and casings clear of the weave. Nothing already lost gets quietly hidden from you, and the storage notes that travel home with the rug are what keeps the next generation out of it.

  • Every life stage treated
  • Evidence washed away
  • Storage advice that works

Stain Protection

An invisible finish added once the rug is clean and dry. Liquid beads on it instead of sinking, which is the difference between reaching for a cloth and reaching for the phone.

On a wool piece in a room that hosts Christmas lunch, one extra minute decides between a wipe and a rewash. The finish changes nothing you can see or feel in the pile. On a rug expected to survive another twenty years of family life, it repays the outlay early and it is entirely optional.

  • Applied after the wash
  • Look and feel unchanged
  • Buys the minute that matters

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Tunnel, motorway, wash floor

Our Brisbane office, and where Ashgrove rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street fields the calls and holds the paperwork straight. Not one rug is cleaned there. Every piece we collect is washed at Yatala.

Where an Ashgrove rug actually goes

Collected in Ashgrove, washed at YatalaRolled on the verandah and taken away by our driver and is hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
Roughly 40 to 50 minutes each wayOff the ridges to the inner-city bypass or the Legacy Way tunnel, onto the motorway network and south to the Yatala exit, about 48 kilometres.

Nobody in Ashgrove makes that drive themselves. The suburb sits on our scheduled western day, so collection and return ride free with that day, and your window follows once the route is planned.

Three Ashgrove landmarks

A house style, a college and the estate that named everything

Streets that have been worth keeping since the 1880s.

The Ashgrovian, a house style with the suburb's name on it

The 1920s and 30s Queenslander variety that Ashgrove made famous.

The style took bare boards as a given, and boards run on rugs. The wool pieces these homes hold need washing by hand at the correct pH, which is the only way we have ever done it.

Marist College Ashgrove on the old Glenlyon grounds

The Marist Brothers' college, teaching on Glenlyon's land since 1940.

School-run households live by the calendar, and our model fits it. The form takes a minute, the driver takes the rolled rug, and the standard turnaround has it home inside a week.

The Grove, the property that named a district

Henry Holmes' 200 acre holding, cut into the Ashgrove Estate in the 1880s.

A suburb that grew out of one well-kept property understands looking after things properly. That is the entire trade we have practised for 29 years.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Ashgrove

Rated 4.9 from 8 customersaround Ashgrove, collected directly from our customers after every clean.

on 18 Jul 2024
Cleaner underfoot in Ashgrove
After a few years in the main room, the lounge rug needed a proper wash rather than another quick vacuum. It came back dry, clean and ready to put straight down. The job was handled about as described at the start.
Jason Lynch
from Ashgrove
on 31 Mar 2026
Door-to-door service made sense for our cowhide rug
The rug had been annoying me every time I walked past, mostly because the cowhide rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the bedroom.
Poppy Chapman
from Ashgrove
on 21 Feb 2023
Fringe looks tidy in Ashgrove
The vacuum-damaged tassels on our tribal rug made the whole rug look tired. The ends look neater and the rug sits better in the room.
Jeremy Williams
from Ashgrove
on 15 Feb 2024
Pickup made it simple in Ashgrove
The designer rug had pre-install dust, and the timing mattered. Pickup from Ashgrove was arranged without much fuss. The clean made the space feel finished.
Yasmin Sullivan
from Ashgrove
on 20 Oct 2021
Door-to-door service made sense for our shag rug
Our Ashgrove home felt ready for the shaggy rug to have a proper reset. The pickup from Ashgrove was straightforward, and the whole process was easy. Collection from Ashgrove was simple.
Brooke Kennedy
from Ashgrove
on 11 Nov 2020
Our Moroccan rug feels usable again in Ashgrove
Our dog had one accident on the Moroccan rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. I liked that the advice was honest before the work started.
Isaac
from Ashgrove
on 23 Jan 2025
After the full wash it felt brighter underfoot and no longer for our wool rug
The wool rug had that dull, dusty feel through the pile. After the full wash it felt brighter underfoot and no longer had that old-room smell. We are in Ashgrove, so having it collected made the job much easier.
Riley Hansen
from Ashgrove
on 30 Mar 2024
Door-to-door service made sense for our synthetic rug
I had tried spot cleaning the synthetic rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Ashgrove pickup was handled well.
Hugh Black
from Ashgrove
All customers

What the ridges say, then everybody else

The cards above were left by Ashgrove households. The wider count covers every postcode our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The western run

Collected the same day as Ashgrove

These neighbours share the run, so a booking here is easy to slot in.

Good to know

Ashgrove questions, answered straight

How much does rug cleaning in Ashgrove cost?

Nothing useful about price can be judged from a description, so we do not try. Size, fibre and the state of the piece decide it, and all three want eyes on them. The number comes after the inspection and then it stays put. Collection and return belong to the western run. Where a rug is not worth the outlay, you hear that at the inspection.

Our Persian has been with the family since the sixties. Is it safe to wash?

Almost always, provided the work is unhurried and done by hand. The dyes are checked before anything else, the bath is run at whatever pH the fibre wants, and no machine touches a hand knotted piece at our facility. Age is rarely what harms these rugs. Haste is.

Is there any way to have a rug back inside two days?

There is. The 48-hour express service carries an additional cost and exists for the settlement dates and family occasions that refuse to move. Left on the ordinary schedule a rug takes roughly a week, and in both cases it leaves the drying room dry to the foundation rather than dry to the palm.

The dog urinated on our wool rug and the smell will not shift. Can that be sorted?

It will, because the treatment follows the accident down instead of sitting above it. Whatever soaked into the woven base stays there until water reaches it, which is why a bottle from the supermarket fades out every sticky week. The bath lifts that residue clear and an enzyme step digests the rest. Harm to the dye, if any exists, is named at the assessment.

Do you collect from Bardon, The Gap and Enoggera as well?

We do. Ashgrove, Bardon, The Gap and Enoggera share one scheduled western day, so relations a few streets over can be added to your collection. Anything beyond the first rug carries $20 off the price, so gathering what the household owns and sending it together is the sensible move.

Our rug looks tired rather than dirty. Is washing actually worth it?

Usually it is worth it, and where it is not you will be told so. Tiredness in a rug from these ridges is nearly always dust standing deep in the pile rather than lost fibre, and the colour beneath has not gone anywhere. Take the grit out at the foundation and the depth rises with it.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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