Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Six islands, one bridge, salt on every street

Rug Cleaning Sovereign Islands,
Assessed Before It Is Washed

Designer wool and silk on stone floors, with the Broadwater on every side. The rug is collected at your door, assessed in writing, bathed by hand in full immersion at Yatala and dried in a controlled room before it comes back over the bridge.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the northern Broadwater run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Written before the work begins

An honest assessment for Broadwater waterfront rugs

Nothing is estimated over the phone. The rug is examined properly, the condition and the method are put in writing, and the figure agreed at that point is the figure invoiced.

Free pickup and deliveryOver the bridge on the northern Broadwater run
Written assessment firstFibre, dyes and condition recorded before any figure
Hand washed, never machine scrubbedFull immersion by hand at our own Yatala facility
Several rugs, one quiet visitOversized and paired pieces collected in a single stop
free re-wash guaranteeA concern raised within two days of the rug's return is reassessed and the wash repeated
What happens next
  1. 1
    A booked window, one crossingThe driver comes over the bridge at the agreed time
  2. 2
    Examined and recordedCondition, fibre and method confirmed with you in writing
  3. 3
    Hand washed at YatalaFull immersion, worked by hand, rinsed until clear
  4. 4
    Returned in about 7 daysDried in a controlled room, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Named 16 February 1987

Rug washing on the Sovereign Islands, done properly

Six islands, and an honest word about the map

The Sovereign Islands are six interconnected islands in the northern Broadwater, roughly 16 kilometres north of Surfers Paradise, reached by a single bridge from the Paradise Point esplanade. Look for them on the official suburb map and you will find their ground inside Paradise Point, because the island group never became a suburb in its own right. The name is official all the same, entered in the place names of Queensland on 16 February 1987, and it is the name on the gatehouse and on every resident's letterhead. We would rather explain that than pretend a boundary exists, and it is the same instinct that governs how we talk about a rug: what it needs, what the work involves, and whether it is worth doing at all. Vagueness costs owners more than plain speech ever has.

Salt behaves like fine glass in wool. It does its damage long before a rug looks anything but immaculate.

Bought to fit the room, and expected to last

The houses here are waterfront homes on made ground, built to their boundaries, with marble and stone floors and pontoons off the back. Rugs are chosen to fit the room rather than the other way around, which makes them large, frequently pale, and generally designer wool, silk or viscose. Owners of pieces like that want a specialist process and a firm figure before anything starts, and both of those are entirely reasonable things for an owner to ask for. So the rug is examined properly at inspection, its condition and the intended method are recorded, and the figure is agreed before it goes anywhere near the wash floor. Nothing is subcontracted, the same team handles the piece from the door to the return, and the collection is quiet. Nothing is left to a contractor who has never seen the rug before.

Salt at water level, on every side at once

The islands sit at water level with the Broadwater around them, so humid air crosses every room through summer and salt rides the sea breeze the whole year. Salt behaves like fine glass in wool. It dries hard at the base of the pile and works against the fibre underfoot, doing its damage well before the rug looks anything other than immaculate. Meanwhile the space beneath heavy furniture in a waterside house is the first place where damp turns into must. Immersion washing at Yatala flushes salt, spores and grit out in a single process, and the piece is then dried completely in our controlled room before it comes back over the bridge. Surface dry on an oversized rug is not dry at all.

Sovereign IslandsParadise PointHollywellRunaway Bayand the Broadwater streets down toward Labrador
The full service list for 4216

A specialist process, documented before it starts

Oversized designer wool, silk and viscose on marble and stone. Every piece is examined, recorded and quoted before any water is used on it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Sovereign Islands

Rugs on these streets are bought to fit the room and expected to last. Each one is examined, recorded and quoted before any water touches it.

An oversized silk or fine wool piece deserves a documented process rather than a verbal estimate, so the fibre, the dyes, the construction and the existing condition are all noted at inspection and confirmed with you. Only then does the rug go to the wash floor. Nothing about that sequence changes because a job is large.

  • Discreet collection at the door
  • Condition recorded in writing
  • Quoted before any water

Rug Washing Sovereign Islands

Full immersion washing for the pieces this address actually owns: hand knotted wool, silk and viscose, most of them larger than a domestic space could handle.

Hand made rugs were designed to be bathed rather than scrubbed, and immersion is the method their makers intended. The whole piece is treated at the acidity its fibre asks for, worked by hand, and rinsed until the water carries nothing away. No rotary machine touches a fine rug at our facility.

  • Immersion as the makers intended
  • Correct pH for silk and wool
  • No machine on any fine piece
Most popular

Stain Removal

A glass on a pale silk rug, a mark from the pontoon side of the house, ink from a study desk. The fibre is identified before anything is applied.

On light-coloured designer pieces the wrong product causes damage nobody can undo, so identification precedes treatment and dye testing precedes that. You are told which marks will clear and which will improve rather than disappear. Overstating an outcome on a rug of this kind helps nobody at all.

  • Fibre identified before treatment
  • Dyes tested on every piece
  • No outcome overstated

Pet Stain and Odour

Coming in off the pontoon, a dog crosses stone and then finds the one soft surface in the room. It happens quietly and it is generally discovered much later.

The problem is residue rather than smell, and residue sits in the foundation where nothing sprayed will ever reach. An immersion wash moves it out through the backing, an enzyme stage settles the source, and a full dry removes anything able to reactivate on the next humid week. It is handled quietly.

  • Flushed out at the foundation
  • Enzymes neutralise the source
  • Handled quietly, start to finish

Odour Removal

The still, salted note a waterside room carries by late summer is not in the air at all. It is held in the largest soft surface in the house.

Air conditioning suppresses an odour without touching its cause, and the cause is sitting at the base of the pile the whole time. Immersion breaks it down; the rinse takes it out of the rug entirely. Nothing scented follows, because a fragrance on a fine piece is one more thing for a guest to notice.

  • The cause removed entirely
  • Rinsed out at the base
  • Nothing perfumed afterwards

Rug Spot Cleaning

Treating a mark in place keeps a large piece exactly where it was laid, and on a rug in excellent order that is generally the correct professional call.

Judgement counts for more than product here. Working a spot on viscose flattens the face permanently and widens the mark, so restraint is the professional answer rather than the timid one. The touch stays light, the area is groomed back, and if local work will not do the job you are told before it is attempted.

  • Treated in place where suitable
  • Nothing applied without testing
  • Restraint over enthusiasm

Rug Steam Cleaning

There are rugs in every large house that are not heirlooms. The utility runner and the service-area piece are machine made, and extraction is the correct process for both.

Recommending the cheaper process where it fits is part of doing this properly. A service-area runner takes extraction and gains nothing from immersion. The hand knotted pieces in the main rooms are a separate job, quoted separately, and the two are never merged onto one invoice.

  • Correct for machine-made rugs
  • Quick where speed helps
  • Never used on fine fibres

Rug Dry Cleaning

Establishing whether a piece can meet water is the first thing done to an antique. Where it cannot, the rug is cleaned dry with compounds, section by section.

An antique brought here from another house may carry colours nobody ever fixed properly, and a single swab establishes it. The dry method is patient, worked panel by panel, and chosen only when water would take more from the piece than it returns. On something irreplaceable, caution is simply correct.

  • For unstable dyes and antiques
  • Worked in careful sections
  • Chosen on the test, not the value

Water Damage Restoration

No fibre gives water damage less grace than silk. A failed hose, a storm off the Broadwater, water from the level above: the response has to begin immediately.

Describe the water when you ring, because clean and waste take a rug down entirely different paths. Silk allows less grace than any other fibre. The order is make safe, dry, then bathe, and on an irreplaceable piece the written assessment precedes any commitment. Nothing at all is begun without that conversation.

  • Ring on the day it happens
  • Stabilised before washing
  • Assessed before you commit

Mould Rug Cleaning

Finding it generally means moving something heavy that has not been moved in years. At water level the reverse of a rug is the coldest surface in the room.

Treated water lifts the growth away with its food supply, the rinse carries off whatever remains, and a full dry in our own room removes the damp that allowed it. Cases found early resolve without loss to the rug, which on an oversized pale piece is the outcome that matters.

  • Treated at the underside
  • Antimicrobial bath and rinse
  • Dried out in our own room

Rug Moth Treatment

Moth grubs work wool in the parts of a large house nobody disturbs, under a formal dining table or behind a piece that has not moved in years.

A treated immersion resolves the infestation at every stage of its cycle, and the bath removes the debris left in the pile. The extent of the loss is documented and shown to you before the rug is delivered, and the storage conditions that prevent a recurrence are set out in the same conversation.

  • Every life stage ended
  • The evidence carried out
  • Storage conditions explained

Stain Protection

Holding a spill at the surface for a few minutes is the entire function of the treatment, and on a pale oversized piece those minutes decide the whole outcome.

A large pale rug shows a missed spill for the rest of its life, which is the whole argument for the treatment. Neither lustre nor handle alters and no guest will ever detect it. It simply holds the liquid at the top of the pile instead of letting it reach the foundation.

  • Applied as the wash finishes
  • Lustre and hand unchanged
  • Holds the spill at the surface

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Over the bridge, then the M1

Our Gold Coast office, and the facility that does the work

Our Gold Coast office

Premier Rug Cleaning and Washing - Gold CoastUnit 9/38 Computer Rd
Yatala QLD 4207

(07) 5500 2863

The Gold Coast office is at the Computer Road address in Yatala, which is also the wash floor. Assessments, quotes and scheduling happen at the office, and only our own team handles the rug.

One crossing each way

One crossing, then the bathOnce collected and rolled, the piece proceeds directly to hand washing at Unit 9/38 Computer Rd, Yatala QLD 4207.
Thirty to thirty-five minutesOver the bridge, out on Hope Island Road to the M1 and north to Yatala, about thirty-two kilometres each way.

The crossing is ours to make, not yours. The islands sit on the northern Broadwater run, the collection and return travel with it, and the window is settled once the day is.

Three island stories

A name, a made landscape and a single bridge

Ground that did not exist a generation ago.

The islands that are not on the suburb map

The address is real and the name is official. The suburb, officially, is Paradise Point.

We would rather explain the map than pretend a boundary exists. You get the same straight answer about a rug: what it needs, what the work involves, and whether it is worth doing.

Built from the Broadwater

Six islands raised from pumped sand where older charts record two low ones.

Made ground, serious homes, serious rugs. Hand washing at our own facility is the process designer wool and silk were always meant to receive, and the assessment goes in writing first.

One bridge in

A single bridge from Paradise Point carries everything the islands need, including our driver.

A booked window, a driver who arrives inside it, and the rug back in about a week. That is the version of door-to-door this address expects, and it is the only version we run.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Sovereign Islands

Rated 5.0 ★ from 8 customersaround Sovereign Islands, collected directly from our customers after every clean.

on 04 Apr 2023
Honest stain advice in Sovereign Islands
The Afghan rug had been pushed to one side until we could deal with it properly. Our Afghan rug had a red wine spill, and I thought it might be permanent. It is cleaner overall, and the old mark is much less distracting.
Oscar Berry
from Sovereign Islands
on 18 Apr 2023
Rug sits flatter now in Sovereign Islands
The viscose rug kept moving on the floor and needed underlay as much as cleaning. They cleaned it first, then talked through protection and underlay. It sits flatter now and feels safer underfoot. It no longer has that half-cleaned feel home machines can leave behind.
Hayley Ross
from Sovereign Islands
on 24 Jun 2024
Careful cleaning for our wool rug in Sovereign Islands
The wool rug in our family room needed a proper wash, not a surface wipe. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Sovereign Islands pickup was handled well.
Phoebe Wilson
from Sovereign Islands
on 24 Aug 2023
Easy pickup for our shag rug in Sovereign Islands
The shaggy rug had reached the point where spot cleaning was not enough. The pickup from Sovereign Islands was straightforward, and the whole process was easy. I liked that the advice was honest before the work started.
Abbie Cooper
from Sovereign Islands
on 08 Feb 2025
A fresh Scandi rug after the pet accident in Sovereign Islands
I was careful about who I trusted with the Scandi rug. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I liked that the result looked clean without being overdone. The Sovereign Islands pickup was handled well.
Madeleine Foster
from Sovereign Islands
on 22 Feb 2024
Easy pickup for our hand-knotted rug in Sovereign Islands
I had tried spot cleaning the hand-knotted rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Sovereign Islands pickup was handled well.
Scarlett
from Sovereign Islands
on 26 Sep 2025
Less slipping underfoot in Sovereign Islands
I wanted advice on keeping the Pakistani rug cleaner without making it feel coated. They cleaned it first, then talked through protection and underlay. It sits flatter now and feels safer underfoot. The result made it feel part of the room again.
Lexi Brooks
from Sovereign Islands
on 09 May 2022
Easy pickup for our jute rug in Sovereign Islands
I was expecting a distance charge because we are in Sovereign Islands, but there was no surprise fee. The jute rug was collected and returned clean without us having to move it ourselves.
Jasmine Turner
from Sovereign Islands
All customers

The islands first, then the wider region

The cards above come from island addresses. The larger count belongs to every suburb our vans collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The northern Broadwater

Collected on the same run as the islands

These neighbours share the scheduled Broadwater day.

Good to know

Sovereign Islands questions, answered directly

How is a rug on the islands assessed and quoted?

In person and in writing. The rug is examined for fibre, dyes, construction and existing condition, the intended method is recorded, and the figure is confirmed with you before any water is used. That figure is the one invoiced. Nothing is estimated over the phone, because an estimate on a fine rug is a guess.

Can a large silk or viscose rug be washed without damage?

Yes, provided it is done slowly. Colours are tested before anything else, the bath runs at the acidity the fibre asks for, and every stage is worked by hand rather than by machine. Machines are the danger to silk rather than water, and no machine touches a fine rug at our facility.

How does collection work through the gate?

It is straightforward and quiet. The driver confirms the window once the day's run is scheduled, crosses the bridge once, and collects the rolled rug at your door. Several pieces from one address go in a single stop, and the return is arranged the same way on the agreed date.

A dog urinated on a pale wool rug. Can the smell be fully removed?

In most cases yes, because the treatment goes where the urine went. It passes through the pile and rests in the backing, so surface products only mute it between humid days. The bath clears that layer, enzymes handle the source, and any change to the colour is recorded and shown to you before work begins.

Do you also collect from Paradise Point, Hollywell and Runaway Bay?

Yes. The northern Broadwater run takes in the islands and the surrounding shore on one scheduled day, so several addresses can be collected in the same visit. Crossing the bridge changes nothing about the arrangement or about pickup and delivery being included.

Can a rug be returned inside two days?

Yes. Where an event, a settlement or an inspection cannot wait out the standard week, the 48-hour express option runs at additional cost. Either way the rug is dried completely in our controlled room, because a large rug that is dry on the surface is not finished.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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