Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Mid-loop, between the corridor and the shore

Rug Cleaning Coombabah,
Where the Air Stays Damp Longest

A suburb built around a lake and its wetland keeps its moisture long after the coast has dried out, and still damp is what starts mould under furniture. One immersion bath at Yatala plus a controlled dry is what ends it, in about 7 days.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the northern loop
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read first, then a firm figure

An honest quote for Coombabah homes

Damp damage is easy to underestimate until a rug is on the floor in front of you. We read the piece, quote once from what is there, and the figure holds.

Free pickup and deliveryDoor to door, mid-loop on the northern run
Inspected and quoted firstFibre, backing and damp read beforehand
Hand washed, never machine scrubbedFull immersion by hand at our Yatala floor
$20 off every extra rugSend the whole house on one collection
48 hour re-wash guaranteeNot right at home and it is bathed again
What happens next
  1. 1
    Book the day through the formAny hour, and the window follows the run
  2. 2
    The driver collects the rolled rugFrom the door, village homes included
  3. 3
    Hand washed at YatalaFull immersion, rinsed until it runs clean
  4. 4
    Dried properly, then returnedAbout 7 days, dry through the backing
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Wrapped around the green wedge

Rug washing Coombabah, in still lake air

A suburb built around water it cannot get away from

Coombabah is 13.2 square kilometres between the Broadwater suburbs and the M1 corridor, 10 kilometres north of Southport, wrapped around the green wedge of lake and wetland that gives the northern Gold Coast its breathing room. There were 9,774 residents at the 2011 census, 10,388 in 2016 and 10,298 in 2021, the small dip included and stated as it stands. Recorded readings of the name differ, with one account giving goombo, the teredo worm gathered as a food source, and another a place of turtles, and neither is certain enough to choose between. The water is the constant here, and it does something specific to textiles.

Stillness is the problem. Nothing here gets a chance to dry out and go quiet, so nothing ever quite finishes.

Grown in layers, from fibro holidays to waterfront estates

Coombabah arrived in stages and kept all of them. Fibro holiday homes of the 1970s hold the Esplanade streets, family brick surrounds Paradise Lake, big waterfront estates from the 1990s and 2000s line Coombabah Creek, and a strong retirement-village and caravan-park population fills in between. Households back onto water or bushland more often than not. The rugs follow the same layering: family wool blends, unit-sized synthetics in the villages, and good wool pieces in the creekfront homes, all of them living with wetland-edge damp, bushland pollen and pets that swim. What those layers have in common is age rather than style. A fibro-era holiday house and a 2005 waterfront home both sit in the same air, so the rug in each is fighting the same slow, still moisture, and the rug in each responds to the same treatment when it finally gets one.

What still air does inside a wool rug

A suburb built around a lake and its wetland holds its moisture, and that is the whole story of rug work here. The air stays humid after the coast has dried out, ground-level damp works upward into rugs laid over slab floors, and the bushland edge adds pollen and fine dust on top. What makes this different from a merely humid suburb is the stillness: there is no breeze of consequence to move any of it along, so nothing dries out and goes inert. A spill stays chemically busy, an old pet accident reasserts itself with every wet week, and mould begins in the base of a wool pile under a lounge that nobody has shifted in two years, working upward from the backing where there is nothing to see. By the time a smell arrives in the room, the colony has had a season to establish itself. A full immersion wash at our Yatala floor clears the pile to its foundation, and the controlled drying room afterwards is the part that actually settles it, because it removes the moisture the whole problem runs on.

CoombabahArundelRunaway BayParadise Pointand the lake-edge streets between them
Everything we run for 4216

Still air is the problem, drying is the answer

Esplanade-street originals, family brick around the lake, waterfront estates on the creek, and a large village population. Every rug read before quoting.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Coombabah

Ask why a Coombabah rug gets musty and the answer is not dirt. It is that the air around it never gets dry enough for long enough to finish anything.

So the wash is only half the job here and the drying is the other half. The rug is bathed by hand at our own floor, rinsed until the water runs clean, then held in a controlled room until it is dry through the backing rather than dry to the touch. That second stage is what decides whether the smell stays away through the next wet fortnight.

  • Washing is only half of it
  • Dried in a controlled room
  • Dry through, not dry on top

Rug Washing Coombabah

Why does a rug on a slab floor go musty from below? Because ground-level damp works upward into the backing and stays there, unseen and untouched.

That upward moisture is why surface cleaning disappoints so consistently in this suburb. Everything worth removing is at the foundation, held there by damp that never lets it dry and go inert. Full immersion at the right acidity releases the whole load in one pass, and the rinse carries it out of the rug rather than driving it further in.

  • Damp works up from below
  • Everything sits at the foundation
  • Carried out, not driven in
Most popular

Stain Removal

Which marks are worst here? The ones that stayed wet. In still air a spill does not dry out and go quiet, it keeps working on the fibre for days.

That is genuinely different from a drier suburb, where time is often on your side. Here time is not. We identify the fibre, test the dye and use the mildest treatment that will move the mark, and we tell you plainly where it ended up. Ringing early helps more in this air than almost anywhere on the coast.

  • Wet marks keep working
  • Early call helps more here
  • Told plainly where it ended

Pet Stain and Odour

Why does the smell keep coming back after treatment? Because the source is in the backing and wetland air keeps reactivating it every humid week.

Dogs that swim are half the northern shore's households, so this is our most common job on the loop. Anything applied at the pile leaves the crystallised source underneath entirely alone. Immersion reaches it, an enzyme stage breaks down what water leaves behind, and the controlled dry removes the moisture that keeps waking it up.

  • The source sits in the backing
  • Enzymes break down the residue
  • Dry removes the trigger

Odour Removal

Why does a rug here smell after a week of open windows? Because there is barely a breeze to open the windows into, and the smell is in the fibre anyway.

A residue bound into wool does not leave on a draught, and in still lake air there is not much draught to work with. Bathing dissolves the binder and the rinse takes the residue out of the rug entirely. What comes back has no smell rather than a stronger one laid over the top of the original.

  • Not enough draught to help
  • Binder dissolved in the bath
  • No scent laid over the top

Rug Spot Cleaning

When is a mark worth treating in place? When the rest of the rug is sound and taking the whole thing away would cost more disruption than it is worth.

That call gets made honestly. The danger is enthusiasm: work at a mark and the edge widens while the pile crushes, and crushed pile catches light differently from then on. Light treatment, grooming afterwards, and where the honest verdict is that the piece needs the bath, that is the verdict you get.

  • Called honestly either way
  • Light work, groomed after
  • Verdict, not a smaller sale

Rug Steam Cleaning

Which rugs suit extraction? The machine-made pieces, and there are plenty of them in the villages and the older Esplanade-street houses.

Hot water extraction handles that construction properly and returns the rug quickly, which matters in a unit or a village home with limited floor space. It is not the process for hand knotted wool or silk and we will not use it there. What the rug is made of decides it, and the reasoning is always explained.

  • Suits machine-made pieces
  • Quick where space is tight
  • Never on knotted wool

Rug Dry Cleaning

Can every rug go in the water? No, and a swab decides that before any water is drawn rather than after something has already gone wrong.

Where colour moves on the swab, the piece is worked in sections with low moisture compounds. That route is slow and used sparingly, and it exists for rugs where an irreversible loss of colour would be far worse than a clean that stops slightly short. It is a decision made openly and explained.

  • The swab decides, not the clock
  • Sectioned compound work
  • Explained rather than substituted

Water Damage Restoration

What matters most after a flexi hose lets go or storm water crosses a low creekfront floor? The first day, by a wide margin.

Ring while the rug is still soaked and say what the water was, because a supply line and a waste line change the handling immediately. Stabilise, dry, then bathe. In a suburb where nothing dries by itself, getting the piece onto our drying floor early accounts for most of the outcome, and the honest read on restoring it comes first.

  • The first day decides most
  • Say what the water was
  • Honest read comes first

Mould Rug Cleaning

Why does it start under the furniture? Because that patch never gets air, never gets light and never fully dries in a suburb wrapped around wetland.

It is established well before anyone smells it, working upward from the backing where nobody is looking. Treated water removes the growth and the film beneath it, the rinse handles what remains, and a full controlled dry takes away the conditions the colony depends on. Found early, the rug comes back with nothing lost at all.

  • Established before it is smelt
  • Antimicrobial wash and rinse
  • Conditions taken away too

Rug Moth Treatment

Where does it start in a village home? The spare room, the linen press, or a rug rolled and put away because it was too good to use.

Wool, darkness and stillness are the requirements and a quiet home supplies all three. Killing the adults leaves the eggs in the foundation, so the damage resumes a season later and the owner assumes the treatment failed. One treated bath ends the whole population, the rinse clears the casings, and the loss becomes measurable. Storage advice comes back too.

  • Eggs survive spray treatments
  • Casings rinsed clear
  • Storage advice comes back

Stain Protection

Is a protective finish worth it here? On a rug in a house with a dog that swims and a slider that is always open, yes.

It keeps a spill sitting at the top of the pile for a while instead of letting it run to the backing, and in this suburb the backing is where the trouble always ends up. Nothing about the rug's feel, colour or sheen changes, and it is applied on our floor at the end of the bath rather than at a second visit.

  • Keeps it out of the backing
  • Feel and colour unchanged
  • Applied at the end of the bath

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
In via Helensvale or Brisbane Road

Our Gold Coast office, and the drying room beside the wash floor

Our Gold Coast office

Premier Rug Cleaning and Washing - Gold CoastUnit 9/38 Computer Rd
Yatala QLD 4207

(07) 5500 2863

Our Gold Coast office sits at the Computer Road address in Yatala, on the same site as both the wash floor and the drying room. Quoting and scheduling are handled there, and only our own team touches the rug.

Out of the damp and up the highway

Off the lake edge, into the waterThe rolled rug leaves your door and is bathed by hand at Unit 9/38 Computer Rd, Yatala QLD 4207.
About twenty-five minutesIn via Helensvale or Brisbane Road to the M1 and north, twenty-five to thirty kilometres each way.

That travel is ours. Coombabah sits mid-loop between the corridor stops and the Broadwater shore, so the driver is already crossing the suburb on the day.

Three Coombabah stories

An airfield the members built, a name that came back, a lagoon reused

A district that keeps finding new work for old ground.

The airfield the members built

Southport Flying Club cleared swamp land here in 1971 and raised its first hangar in 1972, all member-funded.

A club that built its own airfield understands doing a job properly or not at all. Our version is the wash floor at Yatala: full immersion, hand work and a complete dry.

The school name that came back

A Coombabah school is recorded as opening around July 1887, and the name returned on new schools in 1981 and 1986.

Names that come back into service are a Gold Coast habit, and so are rugs. A proper wash is usually all a tired wool piece needs before it rejoins the household.

The lagoons that used to be a cable-ski park

The former cable-ski site on the northern side became the Runaway Lagoons estate through the 1990s and 2000s.

Water-facing homes are our steadiest northern customers, because damp and dogs both come with the address. Immersion handles both, and the driver crosses this suburb weekly.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Coombabah

Rated 5.0 from 8 customersaround Coombabah, collected directly from our customers after every clean.

on 25 Dec 2024
Easy pickup for our wool rug in Coombabah
The wool rug was starting to make the hallway feel less fresh. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. I liked that the result looked clean without being overdone. The Coombabah pickup was handled well.
Abbie Campbell
from Coombabah
on 20 Mar 2022
Old stains are much less obvious in Coombabah
The area rug had lost a bit of life in the nursery. The old stains are much softer now, and the colours look cleaner in daylight. I liked that the result looked clean without being overdone.
Caitlin Collins
from Coombabah
on 09 Oct 2025
A fresh hallway runner after the pet accident in Coombabah
I was glad the hallway runner could be collected from Coombabah. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I would use them again without overthinking it. The Coombabah pickup was handled well.
Natalie Byrne
from Coombabah
on 13 Apr 2022
Pet smell sorted in Coombabah
The pet urine smell was bothering me more each week, especially when the room was closed up. I had tried blotting the pet urine smell on our lounge rug, but the smell was still there. The rug feels fresh, and the dog has stopped sniffing that corner.
Alisha Moore
from Coombabah
on 26 Dec 2022
Handled with care in Coombabah
I was nervous about sending our Pakistani rug away because it is sentimental. The result was the kind of careful clean we hoped for.
Evelyn Richards
from Coombabah
on 22 Mar 2023
Easy pickup for our lounge rug in Coombabah
This was one of those jobs I kept delaying, mostly because the lounge rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the lounge.
Scarlett Wallace
from Coombabah
on 04 Apr 2022
Easy pickup for our shag rug in Coombabah
I finally booked the shaggy rug from Coombabah after putting it off. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Coombabah pickup was handled well.
Adele Hayes
from Coombabah
on 12 Jun 2024
Damp rug refreshed in Coombabah
Our natural fibre rug had been against a damp wall and started smelling musty. They collected it from Coombabah and explained the mould cleaning process clearly. We were comfortable putting it back down straight away. The return was easy to work around our week.
Josie Mills
from Coombabah
All customers

Coombabah's verdicts, then the northern belt

The cards above come from Coombabah addresses. The larger figure covers every suburb our vans collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The middle of the loop

Suburbs collected alongside Coombabah

The same scheduled day reaches these neighbours.

Good to know

Coombabah questions, answered straight

Why does our rug smell musty when it looks perfectly clean?

Because the problem is under the pile rather than on it. Wetland-edge air here keeps ground moisture in a rug's backing, and the growth that starts there works upward long before anything shows on top. Washing removes it and a controlled dry removes the conditions it needs to come back.

What does rug cleaning in Coombabah cost?

The rug settles it, so we look before quoting. Size, fibre and condition set one figure, it holds afterwards, and the mid-loop collection and return are inside it. Where damp has gone too far for a wash to help, we say so at the assessment rather than afterwards.

Can you collect from a retirement village or a caravan park home?

Yes, both are routine on this run. The driver takes the rolled rug from your own door, or from the village entrance where management prefers that, and returns it the same way. Nothing needs to be carried anywhere by you at either end.

The dog swims every day and the rug near the door smells of urine. Fixable?

Usually. Urine crystallises in the backing and humid air keeps reactivating it, which is why sprays fade after about a week here. Immersion reaches that layer, an enzyme stage breaks the residue down, and complete drying removes the moisture that keeps waking it up.

Do you also collect from Runaway Bay, Paradise Point and Arundel?

Yes, along with Biggera Waters and Helensvale. Coombabah sits in the middle of that loop, so several addresses go into the same load on the day, and every rug after the first is $20 off.

Can a rug come back in two days?

There is a 48-hour express service at additional cost for dates you cannot move. Otherwise the normal run is about 7 days, and in this suburb we would gently steer you toward it, because the drying stage is what keeps the musty smell away and it does not reward being hurried.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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