Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The village end of Logan Road

Rug Cleaning Mount Gravatt
for Rugs Kept a
Very Long Time

The oldest housing in the district holds the longest-serving rugs, and a great many have never had a real wash. We take yours rolled from the door, bathe it by hand at Yatala, dry it right through and return it in about 7 days.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the village run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Quoted once, and honestly

A plain figure for a long-serving rug

We will tell you what a wash can do for a rug this old and what it cannot. The number is set at that point, and nothing is added to it afterwards.

Free pickup and deliveryDoor to door along the Logan Road corridor
Inspected and quoted firstAge, wear and dye stability read together
Hand washed, never machine scrubbedThe slow bath old wool was made for
$20 off every extra rugThe good rug and the hall runner as a pair
48 hour re-wash guaranteeTwo days from return to raise a concern
What happens next
  1. 1
    The driver collects the rolled rugRolled at your door near the village strip
  2. 2
    Inspection and an honest quoteRead slowly, then one standing figure
  3. 3
    Hand washed at YatalaA patient bath at the pH the wool needs
  4. 4
    Home again in about 7 daysReturned with no moisture left in the weave
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Three thousand people, one hundred and fifty years

Rug washing for the oldest streets in the district

The village that stayed small

Mount Gravatt is only 3.0 square kilometres. It lies about 10.4 kilometres out from the city, south-south-east, and the 2021 census counted just 3,733 people living in it. It is the original village of the wider district, strung along Logan Road, and it stayed compact while the East and Upper suburbs grew straight past it. That has left it with the oldest housing anywhere in this part of Brisbane: interwar timber and post-war brick around the strip, held by owners who have been in place for decades, with renovators steadily working through the rest. Timber floors and long-serving wool rugs are the standard pattern, and an unusual number of those rugs have never had a proper immersion wash in their lives.

Nobody notices a rug fading when they see it every single day for twenty years.

Cool air off the slope, into old houses

The slopes above these streets drain cool, damp air down onto them, and old timber homes do not resist that in the slightest. They let it through, which is comfortable in January and quietly expensive for a rug over twenty years. A wool piece that has sat on the same board floor since the 1990s has absorbed twenty storm seasons, and the gradual dulling conceals exactly how much the foundation is now carrying. Nobody is careless here. The change is simply invisible at the speed it occurs, spread thinly across two decades of ordinary Tuesdays. Yatala puts the whole thing under water and the pile comes back to bare fibre. Hours of controlled air afterwards are what stop the cycle restarting the moment it goes back down.

Rugs older than some of the houses

A suburb where people stay for thirty and forty years is a suburb full of rugs bought a long way back, often better made than anything sold at the same price today. We see mid-century wool from these streets regularly, and we see pieces that arrived with a grandmother and have simply stayed put across two renovations. Those rugs reward patience: correct water, correct pH, hands doing the work, and drying flat until no moisture remains anywhere in the weave. They also reward honesty, because a handful of them have reached the point where a bath will not deliver what the owner is quietly hoping for. Fibre wears out eventually and no amount of water reverses that, so we say it plainly at the assessment rather than banking the job and disappointing somebody a week later. It costs us the odd booking and it has never once cost us a customer.

Mount GravattHolland ParkTarragindiGreenslopesand the older streets around them
Twelve services for long-held rugs

Twenty years on one floor, then one proper bath

Interwar timber and post-war brick along the strip, owned by people who stay. The rugs stay too, and most of them are holding a great deal more than they look.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Mount Gravatt

Everything a long-serving rug needs, in sequence. Loose soil comes away dry, the piece goes into the tubs at Yatala under a pair of hands, then dries flat before a final groom.

A rug that has held the same spot for two decades has changed so slowly that nobody in the house can picture what it used to look like. The wash is where they find out. One inspection, one figure, and no revisions at the far end of the job.

  • For rugs with real mileage
  • One inspection, one price
  • Back down Logan Road in a week

Rug Washing Mount Gravatt

Immersion, unchanged since the trade began. Under goes the rug, all of it, then hands and a solution chosen for its fibre, then as many rinses as the water asks for.

Twenty storm seasons of grit sit down against the foundation where nothing dry will ever reach. Water reaches it, and old wool takes water far better than most owners expect. Our floor has used this and nothing else for 29 years, and the results are why.

  • Under water, worked by hand
  • pH set for aged wool
  • Rinsed as often as needed
Most popular

Stain Removal

Tea beside the armchair, a spill at a family lunch, the mark that came with the rug and has never been explained. Fibre and mark both get identified before a treatment is chosen.

Rugs of this age carry dyes that can move the instant the wrong product arrives, and a mark that could have been lifted becomes permanent in about four seconds. So it is tested first, always, and afterwards you get an honest split between what will go and what will stay.

  • Both mark and fibre identified
  • Old dyes never gambled with
  • An honest split on outcomes

Pet Stain and Odour

A dog that has lived here fifteen years has probably had a moment on the good rug at some point. Whatever landed on top drained down and settled into the base long ago.

Depth is the entire problem, which is why every bottled remedy eventually fails. Water reaches that level and pushes the residue out through the backing, enzymes clear the remainder, and a rug dried to the base has nothing for the next wet month to reawaken.

  • Depth is the whole problem
  • Enzymes clear the remainder
  • Nothing left for the damp

Odour Removal

Cool damp air drains off the slope onto these streets and old timber homes let it walk straight through. The rugs take it in, hold it, and eventually start giving it back.

What you can smell is not the room, it is the rug, and it is a material sitting inside the fibre. The bath breaks it down and the rinse water leaves with it. Nothing scented is applied afterwards, because a fragrance is only a second smell laid over the first.

  • It is the rug, not the room
  • Dissolved, then rinsed away
  • Nothing scented added

Rug Spot Cleaning

A mark on a rug that is holding up fine in every other respect rarely calls for the full bath. Dye tested where it sits, lifted a little at a time, then combed back until the pile lies level.

On rugs this old the pile cannot be replaced, so restraint is not a preference, it is the job. Pressure spreads a mark and crushes fibre that will never recover, and the result reads worse than the original. Where local work will not finish it, you are told before we begin.

  • Rarely needs the full bath
  • Old pile cannot be replaced
  • Told before anything starts

Rug Steam Cleaning

Hot water extraction, for the newer synthetics that share the house: the runner by the back steps, the rug in the spare room, whatever came from a shop rather than a family.

Machine made construction handles steam happily and cheaply. Antique wool does not, and no honest cleaner offers it there. The rug picks its own route, and where that means the tubs, the reasoning is attached to the quote rather than arriving afterwards.

  • For the newer pieces
  • Cheap and quick where it fits
  • The rug picks the route

Rug Dry Cleaning

Some rugs fail the water test, either because a dye will not hold or because sixty years have left the foundation brittle. Those are cleaned with compound, by hand, and stay dry.

It comes up more often here than in newer suburbs, simply because the rugs are older. That is not a failing in a rug, it is age, and the sensible response is to clean inside what the fibre will bear rather than prove a point with water.

  • Comes up more often here
  • Cleaned inside its limits
  • Age, not a fault

Water Damage Restoration

A gutter overflowing above a verandah, a hose behind the machine, storm water finding a gap in an old timber wall. Old wool survives a soak surprisingly often, given the chance.

The order is what matters: dry it under control before mould can take hold, wash it second, then deal honestly with whatever mark remains. Ring it through the same day if you can. A verdict comes back to you from the wash floor before any spending starts.

  • Order matters more than speed
  • Controlled drying comes first
  • Verdict before spending

Mould Rug Cleaning

The grey bloom that turns up under a bed or behind a wardrobe in a shaded old house, and the musty stripe where a rug has met a cool wall for a decade without moving.

Living down in the foundation as it does, a colony is barely touched by cleaning what shows, and the attempt puts spores into the room. An antimicrobial bath clears growth and food source at once, and a rug dried right out has nowhere left to host it.

  • The colony is underneath
  • Antimicrobial bath used
  • Dried out, so it stays away

Rug Moth Treatment

Fifty years of a rug sitting under the same sideboard is exactly the invitation moth grubs are looking for. What they do is slow, quiet and almost always discovered far too late.

Adults, eggs and grubs go together in one treatment, and the tub takes away the casings and the mess. Advice on storing wool comes back with the rug to keep the rest of the house clear, and a chewed area gets shown to you rather than rolled inwards.

  • Ended at every stage
  • The bath clears the mess
  • Chewed areas shown

Stain Protection

An optional finish, and only ever on a rug that is clean and dried right out. A spill then hesitates at the head of the pile for a few seconds, which on old wool can decide everything.

Long-held rugs get treated carefully by their owners already, so this is simply another layer of that care. Nothing about the colour, the shine or the way the pile sits changes, and the first accident it turns into a wipe-up tends to end any debate.

  • Only on a fully dried rug
  • Colour and pile unchanged
  • One save ends the debate

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Straight down to the exit

Our Brisbane office, and where Mount Gravatt rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street keeps the phones and the files. The tubs, the drying racks and the grooming benches are all at Yatala.

What a Mount Gravatt rug does for a week

Collected here, washed at YatalaIt leaves your door rolled and ends up in the tubs at Unit 9/38 Computer Rd, Yatala QLD 4207, handled by people rather than machinery.
Roughly 33 kilometres, 25 to 30 minutesOnto the M1 below the suburb, then a clean southbound leg to the Yatala exit, and the same road home.

This suburb starts our southside corridor mornings, so neither trip carries a charge, and a pickup window reaches you once the day is planned out.

Three from the old village

A surveyor's name, a country show and a schoolhouse

The district's beginnings all sit within a few hundred metres.

The name from an 1840 survey

Surveyor Robert Dixon named the mountain for Lieutenant George Gravatt.

A name that has held since 1840 suits a trade that has not changed much either: water, wool and patience. We hand wash this suburb's rugs at Yatala the way it has always been done properly.

Mount Gravatt Showgrounds

The district's agricultural show has run here for more than a century.

A show that has judged produce and craft for a century knows quality needs a standard behind it. So does rug washing: done by hand, assessed honestly, and covered by a 48-hour re-wash guarantee.

Mount Gravatt State School

Teaching on Logan Road since 29 June 1874.

The suburb's oldest institution has done one job well for 150 years. Ours is narrower and much younger, but 29 years of hand washing rugs comes from the same idea: one thing, done properly.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Mount Gravatt

Rated 4.9 from 13 customersaround Mount Gravatt, collected directly from our customers after every clean.

on 24 Mar 2022
Old stains are much less obvious in Mount Gravatt
I sent the woven rug from Mount Gravatt because the old mark kept standing out. The old stains are much softer now, and the colours look cleaner in daylight. I would use them again without overthinking it. The Mount Gravatt pickup was handled well.
Finn Green
from Mount Gravatt
on 28 Sep 2023
Easy pickup for our Moroccan rug in Mount Gravatt
The whole process was easier than I expected, mostly because the Moroccan rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the hallway.
Charlotte
from Mount Gravatt
on 24 Aug 2022
Traffic dirt sorted on our Afghan rug in Mt Gravatt
Our Afghan rug had that stale, dusty feel through the pile. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Mt Gravatt pickup was handled well.
Lucy Martin
from Mt Gravatt
on 23 Aug 2025
Easy pickup for our Afghan rug in Mount Gravatt
Getting the Afghan rug sorted from Mount Gravatt was easier than expected. After the full wash it felt fresher underfoot and no longer had that old-room smell. The Mount Gravatt pickup was handled well.
Sophie Hart
from Mount Gravatt
on 13 Sep 2020
Saved after the wine spill in Mount Gravatt
I wanted the silk rug handled carefully, not rushed through. The red wine stain was the whole reason we booked, and it has lifted far better than anything I tried at home. The Mount Gravatt pickup was handled well.
Ruby OConnor
from Mount Gravatt
on 19 Aug 2025
The return was easy to organise in Mt Gravatt
I had tried spot cleaning the cowhide rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Mt Gravatt pickup was handled well.
Ella Kelly
from Mt Gravatt
on 13 Nov 2024
Easy pickup for our shag rug in Mount Gravatt
I booked because the shaggy rug was no longer looking its best. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Mount Gravatt pickup was handled well.
Cooper Thompson
from Mount Gravatt
on 15 Mar 2024
Safe clean around the family in Mount Gravatt
I wanted the lounge rug fresh again before putting the hallway back together. Our lounge rug feels clean again, and I was comfortable putting it straight back where the pets lie. The Mount Gravatt pickup was handled well.
Chloe Clarke
from Mount Gravatt
on 10 Nov 2021
Easy pickup for our cowhide rug in Mount Gravatt
Our cowhide rug looks cleaner and feels better underfoot. The pickup from Mount Gravatt was straightforward, and the whole process was easy.
Matilda Ross
from Mount Gravatt
on 17 Apr 2023
Soft underfoot again in Mount Gravatt
The pile on our cowhide rug had gone flat through the main walkway. After the immersion wash it feels soft underfoot again and looks much more alive.
Ella Reynolds
from Mount Gravatt
on 20 Mar 2025
Pet accident sorted on our sheepskin rug in Mount Gravatt
The pet odour in our sheepskin rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the nursery feels usable.
Isla Douglas
from Mount Gravatt
on 03 Mar 2022
Easy pickup for our wool rug in Mount Gravatt
The wool rug in our office needed a proper wash, not a surface wipe. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. The Mount Gravatt pickup was handled well.
Olivia Thompson
from Mount Gravatt
All customers

The old streets report, then everywhere else

Everything in the first block was written by people on these streets. The count underneath reaches across every postcode we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Around the old district

Streets driven alongside Mount Gravatt

The same corridor morning takes in these neighbours.

Good to know

Mount Gravatt questions about older rugs

This rug has not moved from the same floor in twenty years. Is it too late?

Almost certainly not. Long service is not the same as damage, and most rugs in that position are simply holding two decades of fine soil in the foundation. The assessment tells you what is soil and what is genuine wear, and the second one is the only thing a wash cannot undo. You get that answer before you commit.

What decides the figure on an old Mount Gravatt rug?

Four things set it: size, fibre, how the rug was made, and its condition when it reaches us. Nobody gives a number over the phone here because that would be guesswork. Once quoted the figure holds, both trips ride on the day we already drive, and anything that cannot earn its keep is flagged at that point.

The old dog urinated on our wool rug years ago. Can that still be fixed?

Usually yes, even after a long time. Urine settles into the foundation and stays, which is the reason no surface treatment ever finishes it and why it lifts its head every humid week. A full soak clears that layer away, enzymes settle what is left, and thorough drying removes the trigger. Dye movement, if any, is reported at the assessment.

Is a two-day turnaround possible on an old rug?

Yes, through the 48-hour express service, offered at additional cost for the weeks when a family occasion or an inspection cannot be moved. The standard sits at about 7 days. Drying is not shortened in either case, because a rug sent home damp will smell again inside a month.

Do Holland Park, Tarragindi and Greenslopes fall on the same run?

They do, along with Mount Gravatt East, Wishart and the rest of the old district. It is one scheduled corridor morning, so neighbours can send rugs on the same date. Anything beyond the first rug is $20 off each.

Will washing hurt an antique rug's fringes or edges?

Not when the work is done by hand, which is the only way we do it. Fringes and selvedges are the parts a machine damages, because a machine cannot tell the difference between a fringe and a pile. Where an edge is already frayed or a binding is failing, we show you at the assessment and explain what washing will and will not change about it.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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