Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Gum trees, gravel drives, a booked collection day

Rug Cleaning Lockyer Waters
for Blocks That Came
Before the Name

Lockyer Waters is acreage country with no town centre and no shortage of space, and the rugs out here carry a year of it. Each one is washed by hand at Yatala and dried right down to the base before the driver brings it back up the drive.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup at the door on the far-western run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
One figure, before any water

A firm figure for rugs off the blocks

Your rug is unrolled and read before it is priced, dust load and all, and the number you are told at that point is the number on the invoice. Nothing is discovered later.

Free pickup and deliveryAt the door on the far-western run
Inspected and quoted firstSize, fibre and soil read before pricing
Hand washed, never machine scrubbedWool and inherited pieces washed by hand
$20 off every extra rugSend the whole house in one collection
free re-wash guaranteeTwo days from delivery to raise anything
What happens next
  1. 1
    The driver collects the rolled rugRolled at the house, not down at the gate
  2. 2
    Inspection and an honest quoteRead on the bench, then one firm figure
  3. 3
    Hand washed at YatalaFully submerged, then worked by hand
  4. 4
    Home again in about 7 daysBack up the drive, dry to the base
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Settled first, named later

Rug washing that reaches the Lockyer's quiet blocks

Sixteen square kilometres, five hundred and thirty-eight people

Lockyer Waters is rural-residential country 93.9 kilometres west of Brisbane and 20.4 kilometres north-east of Gatton, inside the Lockyer Valley Region. Its 16.6 square kilometres carry acreage blocks and grazing land under native gums, with Seven Mile Lagoon sitting quietly among them, and the 2021 census counted 538 residents across the lot. Atkinsons Dam and Churchable lie north, Spring Creek and Mount Tarampa east, Morton Vale and Kentville south. This is the far-western edge of what we cover and we would rather say so than pretend otherwise: collections here are scheduled onto the valley run rather than offered same-week as of right, and on that run pickup and delivery stay free.

There is no shopfront to walk into out here, and there does not need to be. The driver comes to the door and the rug goes to the tubs.

Bought for the space, and the rugs pay for it

Almost everybody out here chose the block for room, and the houses show it: sheds, horses, dogs, a gravel approach long enough to hear a vehicle coming. The rugs follow the same logic. There are big practical pieces holding down the family end of the house, worked hard by boots and animals every day of the year, and then there is usually one good wool rug in the front room that has been treated with more respect than it has ever been given a wash. That second rug is the one worth talking about. Owners are regularly surprised at how much colour a first proper bath brings back out of something they had quietly written off as faded.

Hot dry summers, shut-up winters

The Lockyer runs hot and dry through the summer and turns genuinely cold at night in the winter, and both ends of that leave something behind in wool. Dust lifts off the paddocks all through the dry months and finds the open windows without any trouble at all. Then the cold arrives, the house shuts up, the fire goes on, and whatever is in the air settles into the pile and stays there until something removes it. A full bath at Yatala reaches the fibre from the surface through to the base, and the drying is completed under supervision rather than over a rail on the verandah, which matters when the rug is going straight back down onto a hard floor.

It is worth being plain about how the distance is handled, since it is the first thing people ask. Lockyer Waters is written into the scheduled far-western run alongside the valley towns rather than treated as a special trip somebody has to justify, and that is exactly what keeps pickup and delivery free at this range. What helps at your end is a rough window rather than an exact hour, because the route is built around the properties on it. Give us that and the turnaround is usually quicker than the distance suggests.

Lockyer WatersPlainlandLaidleyGattonand the valley roads in between
The full list, brought out to 4311

Paddock dust out, wool back in shape

The wide piece holding down a family room, the good wool rug in the front room that has never been washed, the mat the working dogs have claimed. Each one read separately.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Lockyer Waters

Nothing gets skipped because the drive is long. The dry work is done first, the bath is run by hand at Yatala, the drying is taken all the way down, and the pile is combed straight before the rug is rolled for the trip home.

Acreage rugs arrive heavier than town rugs and they arrive grittier, which is exactly the job a full bath exists for. The figure is agreed while the rug is still dry and it holds to the invoice. Reckon on about a week between the collection day and the delivery.

  • Heavier country loads expected
  • Figure agreed while it is dry
  • About a week door to door

Rug Washing Lockyer Waters

Big family pieces and inherited wool alike go right under the water, take hand work at a pH picked for the fibre, and remain in the rinse until the run-off is clear.

Paddock dust is mineral and it has edges, and every footstep drives it further toward the foundation. A vacuum cannot reach material lodged that deep, no matter how long it is run. Once the bath has lifted the load out, the pile stands up again and the colour comes back with it, which is why owners out here tend to stand there looking at the rug for a while.

  • Sharp paddock grit lifted out
  • pH picked for the fibre
  • Rinsed until the run-off is clear
Most popular

Stain Removal

Boot mud off the drive, engine grease from the shed, and the grass, sap and burrs a dog brings back in from a long afternoon out in the gums.

Country marks are mostly oil, mineral or plant, and none of the three answers to the same treatment. Guess wrong and you either set the mark permanently or pull the colour out around it. We test in a spot nobody sees, treat according to what the fibre turns out to be, and then say plainly how far it came out.

  • Oil, mineral and plant marks
  • Tested where nobody looks
  • Result reported plainly

Pet Stain and Odour

Working dogs sleep inside on cold nights, and sooner or later one of them has an accident. Urine travels below the pile and lodges in the backing, and the smell comes from down there afterwards.

On a block with several animals the room can smell without anybody being able to find the spot, because there is rarely just one. Full submersion carries that residue clear of the base, an enzyme stage shuts down whatever is still active, and drying that is finished properly means a cold snap cannot bring it back in June.

  • Several animals, several spots
  • Enzyme stage shuts it down
  • A cold snap cannot revive it

Odour Removal

The mixed note of dog, dust and woodsmoke that a rural front room builds up over a winter with the doors shut and the fire going.

Smoke and dust are solid material, not perfume, and they sit at the base of the pile where nothing on the surface reaches them. That is why a rug can be vacuumed weekly and still change the smell of a room. The bath breaks the deposit up, the rinse flushes it out, and drying takes away the damp that helped it settle.

  • Woodsmoke and paddock dust
  • Broken up, then rinsed away
  • The damp taken out as well

Rug Spot Cleaning

If a rug is otherwise in good order and the mark is recent, it can often be handled on the spot, without the piece leaving the block at all.

We recommend it whenever it genuinely fits, because it is the cheaper answer and there is no sense pretending otherwise. The limit is contrast. On a rug wearing an even coat of Lockyer dust, one cleaned patch reads brighter than the mark ever did. You hear that before anything is booked, and the choice stays yours.

  • Cheaper when it genuinely fits
  • Contrast raised before booking
  • The choice stays yours

Rug Steam Cleaning

Hot water extraction for the machine made pieces that live where the yard comes in: the back door mat, the runner by the boot rack, the rug in the shed office.

Every block out here owns two or three rugs whose entire purpose is to absorb what the paddock walks in, and extraction suits those perfectly. Hand knotted wool never gets it, because that machine action drags at knots which have held together for decades. The assessment sorts your rugs into the right groups and tells you why each one landed where it did.

  • Right for the yard-facing mats
  • Quicker and cheaper there
  • Never used on hand knots

Rug Dry Cleaning

Compound work rather than a bath, for pieces whose dye will not hold and for old foundations that decades of dry heat have left brittle.

Country houses take far more sun and heat than town ones, and a rug that has spent thirty years in a bright wide room can have warps that a soaking would finish off. The tests show that in minutes rather than after the damage. Those pieces are worked in sections with compounds instead, supported throughout, by the same people who run the tubs.

  • For heat-brittled foundations
  • Shown by the test, not the tub
  • Worked in sections, never soaked

Water Damage Restoration

A tank overflow, a pump line letting go, or storm water across a wide slab floor. What happens in the next two days sets almost everything.

Distance costs hours and hours are what a saturated wool rug does not have, so wet collections out this way get moved to the front of the run rather than waiting for the scheduled day. Ring as soon as it happens and say how long it has been down. The rug is read on the bench the day it travels, with an answer before any spend.

  • Wet collections jump the run
  • Read the day it travels
  • An answer before any spend

Mould Rug Cleaning

The bloom that appears on a rug rolled up in a shed over summer, and the musty band where a wide floor meets a cool exterior wall.

Sheds hold moisture no matter how well they are built, and a rolled rug inside one will sit damp in the middle for months without a thing showing on the outside. An antimicrobial bath removes the growth and the moisture keeping it alive together, and finishing the drying under supervision is what stops the whole business repeating next season.

  • Shed storage the usual cause
  • Antimicrobial bath and rinse
  • Drying supervised to the end

Rug Moth Treatment

Moth grubs want wool, quiet and darkness, and a rug rolled behind a shed door or lying under a heavy table in a spare room hands them all three.

Rural houses simply have more places for an infestation to work undisturbed, so it usually runs a season or two before anyone notices. Damage starts underneath, which is why the top still looks respectable while a patch quietly goes. Treatment takes the eggs and the grubs together, the wash clears the weave, and whatever has gone is pointed out, with a straight view on whether repair is worth it.

  • More storage, more hiding places
  • Eggs and grubs both treated
  • Loss shown, repair explained

Stain Protection

Once the rug is clean and dry, a clear protective coat can be laid across the pile so spills and wet boot prints have to wait a few seconds before going anywhere.

With gravel, dogs and a long drive in the picture, a few seconds is the whole difference between a cloth and another wash. The pile looks and feels no different afterwards. What changes is the stretch between collections, which counts for more out here than it does in town.

  • Seconds bought against boots
  • Look and feel unchanged
  • Longer between collections

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Warrego east, then the motorways

Our Brisbane office, and where Lockyer Waters rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street is a long way east of the Lockyer and handles enquiries and accounts only. Not one rug is cleaned there.

The week a Lockyer Waters rug is away

Off the block and onto the wash floorThe driver takes it rolled from the door, and it is bathed by hand on the wash floor at Unit 9/38 Computer Rd, Yatala QLD 4207.
Eighty-five to ninety-five minutes each wayWarrego Highway east, past Ipswich and onto the Logan Motorway, then south on the M1 for a single exit, about 110 kilometres all up.

None of that driving is yours to do. Lockyer Waters sits on the scheduled far-western run, pickup and delivery stay free on it, and the collection day is settled as the route is built.

Three Lockyer Waters stories

A late name, an early explorer, and a lagoon in the gums

Country that was settled well before the map caught up with it.

The name approved in 1992

One of the valley's youngest place names, approved by the Governor in Council on 22 May 1992.

A district that existed well before its name suits how we see the trade. The work is what counts, not the label on it, and hand washing at Yatala speaks for itself.

The Major who saw the coal

Edmund Lockyer, the valley's namesake, explored the upper Brisbane River in 1825.

Lockyer found what mattered by looking closely at what everyone else had rowed straight past. An honest assessment works the same way. We look properly before we price, and then the price holds.

The lagoon in the blocks

Seven Mile Lagoon sits among the locality's acreage and grazing country.

No shops and no strip is no obstacle at all. The driver comes to your door on the scheduled far-western run, takes the rolled rug, and brings it back washed and completely dry.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Lockyer Waters

Rated 5.0 from 8 customersaround Lockyer Waters, collected directly from our customers after every clean.

on 01 Mar 2023
No more stale smell in Lockyer Waters
The large area rug had been in the garage and needed a proper refresh. It feels like a rug we can actually use again.
Leanne Shah
from Lockyer Waters
on 08 Jan 2022
Pet accident sorted on our shag rug in Lockyer Waters
The pet odour in our shaggy rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the lounge feels usable. The Lockyer Waters pickup was handled well.
Kara Wallace
from Lockyer Waters
on 10 Aug 2023
Old stains are much less obvious in Lockyer Waters
The set-in marks on our designer rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Lockyer Waters pickup was handled well.
Jess Scott
from Lockyer Waters
on 14 Mar 2024
Damp rug refreshed in Lockyer Waters
I noticed mould spots on the Moroccan rug and did not want to put it back inside. A couple of faint marks remain, but the rug feels much healthier. The problem is no longer the first thing I see when I enter the room.
Finn Boyd
from Lockyer Waters
on 20 Dec 2020
Easy pickup for our wool rug in Lockyer Waters
Getting the wool rug sorted from Lockyer Waters was easier than expected. After the full wash it felt fresher underfoot and no longer had that old-room smell. The Lockyer Waters pickup was handled well.
Naomi Gibson
from Lockyer Waters
on 09 Jun 2025
Easy pickup for our Scandi rug in Lockyer Waters
I booked after a friend mentioned Premier, mostly because the Scandi rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the lounge. I liked that the advice was honest before the work started. Collection from Lockyer Waters was simple.
Eloise Byrne
from Lockyer Waters
on 21 Nov 2020
Ready to use again in Lockyer Waters
I wanted to use the Afghan rug again, but the old cupboard smell was too strong. For the old cupboard smell, it was more than I could manage at home.
Sofia Boyd
from Lockyer Waters
on 08 Dec 2023
Easy pickup for our shag rug in Lockyer Waters
The shaggy rug had been bothering me in the nursery for weeks. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Lockyer Waters pickup was handled well.
Laura Roberts
from Lockyer Waters
All customers

The valley blocks first, then everybody else

The cards above came from properties out this way. The wider count reaches every region our vans cover.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The far-western stops

Collected on the same valley day as Lockyer Waters

One scheduled run west takes in every one of these.

Good to know

Lockyer Waters questions from the blocks

How much does rug cleaning in Lockyer Waters cost?

Size, fibre and how much the rug is carrying set the figure between them, so it is unrolled and read before anything is quoted. That number then holds through to the invoice. Both legs of the trip ride on the scheduled run, and if washing will not repay itself on a particular piece we say so at the assessment rather than afterwards.

Do you genuinely come out this far?

Yes, and it is fair to be plain about what that involves. Lockyer Waters sits about 110 kilometres from the wash floor and the drive runs 85 to 95 minutes each way, so collections here are scheduled onto the far-western run with the valley towns rather than offered as a same-week trip. Pickup and delivery stay free on that run.

Our rugs are enormous and full of paddock dust. Can you take them?

Comfortably. The wash floor is built for oversized pieces and heavy soil is ordinary work rather than an exception out here. The rug gets rolled at the house rather than out at the front gate, carried away, and put right under the water so the grit lifts out of the foundation instead of being pushed around the surface.

The dogs have urinated on the front room rug. Is it recoverable?

Usually, yes. Urine works its way below the pile and settles in the backing, which is where the odour keeps being generated, which is why the room smells without anyone locating a spot. A full bath lifts that layer clear of the backing, an enzyme stage kills off what is still active, and drying taken to the end stops a cold shut-up week from starting it again.

Can a rug come back faster than about a week?

Yes, 48-hour express is available at extra cost when a date genuinely cannot move. The one honest caveat is the drive itself: 85 to 95 minutes each way adds to both the collection and the return, and that gets factored into whichever date you are given. Outside of express, the usual wait is about 7 days, and drying is never cut short to make either deadline.

Do you also collect from Plainland, Laidley and Gatton?

Yes, and from Lowood, Brightview and Forest Hill on the same scheduled day. Neighbours out this way tend to send rugs on the same day, which makes plain sense at these distances, and $20 comes off each extra rug, one address or three.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Scroll to Top