How do I book a rug pickup and delivery?
Booking a rug pickup and delivery is simple: contact Premier Rug Cleaning online or by phone with your rug's size, type and a photo if possible. We confirm a collection time, pick up your rug free of charge, clean it at our Yatala facility, then deliver it back to your door — fully cleaned, dry and wrapped — across South East QLD and Northern NSW.
Step 1: Request a Free Quote or Booking
The first step is to get in touch. You can send us your rug’s details through our website enquiry form, email us, or simply call our office. The more we know up front, the smoother the booking — let us know the rug’s approximate size and fibre type (wool, silk, viscose, synthetic or a hand-knotted Persian or Oriental piece), and attach a photo if you can. If there are stains, pet accidents, mould or water damage, mention these too so we can plan the right treatment. We’ll provide a free, no-obligation quote so you know the price before any work begins. With 29 years of experience and IICRC-certified technicians, our team can advise on the best approach for your specific rug from the very first conversation. There’s no need to lug a heavy rug anywhere or hire a machine — the whole process is designed to be handled from your home.
Step 2: We Collect Your Rug
Once you’re happy with the quote, we arrange a convenient collection time. Pickup is free across our entire service area, so there’s no separate delivery charge to factor in. You can be home to hand the rug over, or simply leave it in a safe, dry spot — a porch, veranda or entryway — for our team to collect. If your rug is large, very heavy, or has furniture sitting on top of it, just let us know when you book so we can send the right help and equipment. Before transport, your rug is carefully rolled and protected so it arrives at our facility in the same condition it left your home. This off-site approach means your rug gets a proper deep clean rather than a quick surface spray, while your floors and furniture stay untouched.
Step 3: Specialist Cleaning at Our Yatala Facility
Your rug is taken to our dedicated off-site immersion-wash facility at Yatala, where it receives a full inspection and a cleaning method matched to its fibre and construction. Natural-fibre rugs are first dusted to remove embedded grit and dry soil that vacuuming alone can’t reach, then washed or fully immersed using gentle, fibre-appropriate solutions. Colour-fastness is tested before any water touches delicate dyes, and stains, odours, pet urine and mould are treated as needed. After washing, rugs are dried under controlled conditions on racks with specialised equipment, so they come back fully dry — never damp or musty. This level of care simply isn’t possible with in-home cleaning, which is exactly why we handle every rug off-site at our purpose-built plant.
Step 4: Free Delivery Back to Your Door
When your rug is clean, dry and inspected, we wrap it and deliver it back to you — again, completely free of charge. Most rugs are turned around within a typical timeframe, though heavily soiled, water-damaged or fragile antique pieces may need a little longer, and we’ll let you know the expected timing when you book. If you need your rug back quickly, mention it and we’ll do our best to prioritise. Free pickup and delivery covers Brisbane, the Gold Coast, Sunshine Coast, Toowoomba and the Northern Rivers of NSW, so wherever you are in the region, the whole process is handled for you. To get started, request a quote or book a pickup today and we’ll take care of the rest.
Get a Free Rug Cleaning Quote
Free pickup & delivery across South East QLD and Northern NSW — all cleaning done at our dedicated Yatala facility. Get your free quote below or call 1800 655 949.
Get your free quote today
Tell us about your rug and we’ll take it from there — free pickup and delivery, and an honest assessment before any work begins.