Should I drop my rug off or book a pickup?
You can either drop your rug off or book a free pickup — both get the same specialist clean at our facility. Free pickup and delivery is the most popular choice because it saves you handling a heavy, awkward rug and it's free across South East QLD and Northern NSW, with the rug delivered back to your door.
Free Pickup & Delivery (Most Popular)
For most customers, a booked pickup is the easiest option. Rugs are heavier and more awkward than they look — especially large living-room rugs or wool and hand-knotted pieces — and rolling, lifting and transporting them risks creasing or damage. With our free pickup and delivery across South East QLD and Northern NSW, we come to you at a scheduled time, collect the rug, clean it at our dedicated facility, and return it fully dry. There’s no extra charge for collection or delivery, so you get specialist cleaning without leaving home or handling the rug yourself.
Dropping Your Rug Off
If you’re nearby or prefer to handle it yourself, you’re welcome to drop your rug off. It receives exactly the same assessment and fibre-appropriate cleaning at our facility as a collected rug — the only difference is the transport. Drop-off can suit people who are already passing by or who want to hand the rug over in person and discuss it directly. Get in touch first so we can let you know the best time and confirm the details for your rug.
Which Should You Choose?
Choose a pickup if your rug is large, heavy or delicate, if you have several rugs, or if you’d simply rather not transport it — it’s free, so there’s rarely a reason not to. Consider a drop-off if you’re local and want to hand it over yourself. Either way, the cleaning process and quality are identical, and you’ll receive a clear, no-obligation quote before any work begins so there are no surprises.
How to Book
Booking takes a couple of minutes. Call us on 1800 655 949 or request a free quote online, tell us your rug’s approximate size and type, and we’ll arrange a convenient pickup or confirm drop-off details. Before collection, vacuum gently if you can and point out any spills, stains or pet accidents so our technicians can pre-treat them. With 29 years of experience and IICRC-certified care, your rug is in expert hands from the moment we collect it.
Get a Free Rug Cleaning Quote
Free pickup & delivery across South East QLD and Northern NSW — all cleaning done at our dedicated Yatala facility. Get your free quote below or call 1800 655 949.
Get your free quote today
Tell us about your rug and we’ll take it from there — free pickup and delivery, and an honest assessment before any work begins.