Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
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Foothill farms, 2484, named in the 1850s

Rug Cleaning Crystal Creek,
Where the Weather
Is Made

Farm and rainforest-edge country at the foot of the range west of Murwillumbah, the wettest ground on our whole Northern NSW run. The rug leaves, gets bathed by hand, and dries somewhere the air is controlled.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the valley run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
The honest read comes first

The damp question first, and the figure after it

Out here the useful question is often not what a wash costs but whether the rug has been wet for long enough to have changed. We read the foundation, tell you what we find, and only then give a figure. Where the answer is that a bath will not save it, that is what you hear.

Free pickup and deliveryTo the gate, on the valley run day
Nothing quoted unseenFoundation and moisture read first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the verandah runner with the front room piece
free re-wash guaranteeTell us inside 48 hours of the rug getting home and it goes back into the bath at our expense
What happens next
  1. 1
    Rolled at the gateFrom a verandah, a shed or a farmhouse hall
  2. 2
    Read, then costedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
259 residents, 2484

Rug washing Crystal Creek, at the far end of the valley run

Named for something actually found here

Crystal Creek takes its name from crystals found in the area during the 1850s, which is a refreshingly literal origin for a place name in a district full of contested ones. There is no competing theory to weigh and nothing to hedge; somebody found crystals and the name stuck. Upper Crystal Creek is regarded as one of the more striking stretches of the whole Tweed Valley, with views said to run from the range at its head across to the Springbrook country on the Queensland side of the border. What the locality has, in short, is a name drawn straight from the ground and a position that everybody who visits comments on. What it does not have, and this matters for anyone with a good rug here, is dry air at any point in the year.

Everything difficult about a rug in this locality traces back to one thing, which is that nothing here ever quite finishes drying.

Farms at the foot of the range

The housing here is farm and rainforest-edge country, acreage properties with cleared paddocks running up against standing forest, and homes that were built to sit in that landscape rather than to be sealed against it. Timber floors are the norm and wool rugs sit on them, often the same rugs that were there two owners ago. The particular problem in this locality is that damp attacks a rug from underneath while the visible pile still looks respectable. A foundation that has spent years slightly wet loses strength quietly, and the usual visual signs of a rug being past washing simply do not appear. That is why we check the reverse of a Crystal Creek rug with more care than we would almost anywhere else, and why the honest answer here is sometimes that a piece should not go into water at all.

The wettest ground on the run

This locality sits in the foothills at the head of the valley, and it collects the weather the whole district is known for. Cloud comes in against the high ground, settles, and takes its time leaving, which means the air inside a house here holds moisture for stretches that people from drier country find hard to credit. There is no dry season that resets things. The practical result is a set of problems that all share one cause: mustiness that never clears, growth on the underside of anything left flat, moths that find damp wool easier work than dry, and soil that sets into a pile instead of brushing out. Every one of those is fixable, and every one of them comes straight back if the rug is dried in the same air that caused it. That is the whole argument for the rug making the trip north, and it is a stronger argument here than anywhere else we go.

Crystal CreekUkiMurwillumbahByangumand out along the foothill roads toward Tyalgum
All twelve, deep in 2484

Twelve services, for the wettest ground we cover

Farm blocks and rainforest edges at the foot of the range, named for crystals found here in the 1850s. Damp is not a season out here, it is the standing condition.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Crystal Creek

Farm and rainforest-edge country in the foothills west of Murwillumbah, and the deepest hinterland position anywhere on this region's run.

Everything about a rug out here comes back to one fact: the air rarely gets dry enough for anything to finish drying. That single condition explains the mustiness, the growth, the moths and the way soil sets rather than brushing out. So the inspection starts with moisture rather than dirt. How wet is the foundation right now, and how long has it been like that? The answers set the whole treatment.

  • Nothing ever finishes drying
  • One condition explains all of it
  • Moisture read before dirt

Rug Washing Crystal Creek

Hand immersion for the wool that furnishes a farmhouse at the base of the range and has generally been down since long before the current owners.

Damp and dry fibre do not behave alike under soil. Wool that stays a little wet grips grit rather than releasing it, so a rug here holds more in its base than the same rug would on the coast. That is why brushing and vacuuming disappoint people in this locality. Only a bath, at a strength set against the dyes, floats the load out.

  • Damp fibre grips grit, dry releases
  • It holds more, and holds it harder
  • Only a bath floats the load out
Most popular

Stain Removal

Rainforest leaf litter tramped in, a spill by a wood heater, and the dark bloom that appeared some winter and never quite left.

The hardest marks here are usually organic and usually old, a bad combination. Plant matter in a damp pile keeps reacting rather than sitting still, so the mark shifts colour over time. We test to see whether it is still active, treat inside what the fibre allows, and afterwards separate what came out from what is now part of the wool.

  • Organic, old, and still reacting
  • A moving target, not a fixed one
  • What came out, and what stayed

Pet Stain and Odour

Working dogs in and out all day, and a rug by the door that has never had a chance to dry between them.

A wet dog on a damp rug in humid air is a different problem from a pet accident, because nothing here ever gets the chance to reset. Odour that would disperse in a dry house simply accumulates. A full bath clears the accumulated load rather than the most recent event, enzyme work handles the compounds behind the smell, and drying under proper control is what finally breaks the cycle.

  • Nothing gets a chance to reset
  • It accumulates instead of dispersing
  • Drying breaks the cycle

Odour Removal

Woodsmoke through a long wet winter, the green smell of rainforest air, and the flat mustiness a foothill house carries most of the year.

Smell holds to wool by chemical attachment, and in country this humid no version of airing a rug touches it. The fibre never dries enough for anything to leave on its own. The bath breaks the attachment, the rinse removes what is freed, and the drying room does the rest. Nothing scented is used, because out here a fragrance fades fast and the smell does not.

  • No version of airing touches it
  • The fibre never dries enough
  • Fragrance fades, the smell does not

Rug Spot Cleaning

A single recent mark on a sound rug is worth handling at the property rather than committing to a two hundred kilometre round trip.

Home attempts fail here for an extra reason. Rubbing does the usual damage, flattening wool and pushing colour outward, and then wet air keeps the treated area damp for days, which sets the result. We work light, lay the pile back down the way it grew, and are honest about when a mark is beyond what a farmhouse hallway allows.

  • The wet air sets the result
  • Light work, pile laid back down
  • Honest about what cannot be done

Rug Steam Cleaning

Hot water extraction, right for hardy synthetics: a boot-room mat, machine-made pieces and the runner along a verandah.

Pieces made for the method cope with it and dry quickly, which genuinely matters in a house where nothing dries quickly on its own. Run hand-knotted wool through the same treatment and the harm appears years afterwards, long past anyone connecting the two. Construction decides which piece gets which process, and out here the drying question makes that decision more consequential than it is elsewhere.

  • Nothing dries quickly out here
  • On wool the harm comes years later
  • Construction decides which process

Rug Dry Cleaning

Compound instead of water, for a rug whose foundation has already been softened by years of humidity and will not take a bath.

Constant damp weakens an old rug from the inside while the pile still looks sound. So the reverse gets checked with more care here than anywhere else on our runs, because the usual visual cues mislead. Where immersion is out, compound in careful sections is what remains. It reaches the top of the pile and no further, and that limit is stated plainly.

  • Damp weakens the base, not the pile
  • The visual cues mislead here
  • It reaches the top and no further

Water Damage Restoration

A pump line that let go, a tank fitting that failed, or a hot water service that emptied itself into a hallway while nobody was home.

Rural water systems fail differently from town ones, usually slowly and often unnoticed for a day. Standing time turns a small failure into a serious one, so tell us how long it sat as well as what it was. Drying and stabilising happen before anyone assesses the rug, since a saturated piece hides its own state, and the assessment is free.

  • Rural systems fail slowly
  • How long it sat, and what it was
  • Assessed after it is stable

Mould Rug Cleaning

Grey working through the reverse of a rug in a room that gets no direct sun, or anything that spent a season rolled in a shed.

This is the service that matters most here, and it is worth saying why. Cloud settles into the valley and stays, so indoor air holds moisture and a rug never gets a dry week. The bath kills the colony, the rinse removes the residue it lived on, and the drying room takes the water it needed. Returning it home is fine, provided it goes back dry.

  • Cloud settles and stays put
  • It never gets a dry week
  • Fine to return, provided it is dry

Rug Moth Treatment

Wool in a room that is shut through winter, or a spare piece stored rolled in a place that seemed dry at the time.

Humidity helps moths as much as stillness does, since damp wool is easier for larvae to work through than dry wool is. A farmhouse supplies both conditions without anyone arranging it. One treated bath ends eggs, larvae and adults together instead of clearing the visible layer. Chewed fibre goes with the rinse, and only afterwards can the damage be counted rather than guessed.

  • Damp wool is easier to chew
  • A farmhouse supplies both conditions
  • Counted afterwards, not guessed

Stain Protection

Stain protection is an extra, applied only after a rug is clean, and it is worth weighing on light wool up a long unsealed drive.

Where a gravel drive leads to the door, the finish buys what it buys everywhere: a delay. Liquid and fine soil sit at the top of the pile longer rather than travelling down, which is usually enough time to deal with them. It is not a barrier, it does not extend the wash interval, and it leaves handle, sheen and colour exactly as they were.

  • A delay, on a gravel drive
  • Soil sits up top a while longer
  • Handle, sheen and colour as they were

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A hundred and five kilometres

The Northern NSW office, and the room that controls the drying

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than a shopfront. It shows the country we cover, a driver comes up to the property, and the wash happens across the border in Queensland.

Down out of the foothills

One floor, and one drying roomFoothill rugs are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around a hundred and five kilometresDown to Murwillumbah, out to the motorway and north, generally an hour and a half each way.

That drive is ours and it does not appear on your quote. Crystal Creek is collected with Uki and Murwillumbah, and the window is confirmed once the valley day is set.

Three Crystal Creek notes

A literal name, a foothill position and a population stated as it stands

A small locality at the head of the valley, in the wettest country we cover.

Crystals found in the 1850s

The locality takes its name from crystals found in the area during the 1850s, and the same scenic farm and rainforest country at the head of the valley still defines it today.

A name taken straight from something found in the ground, rather than invented for effect, is the kind of local detail we like having before we drive up somebody's driveway.

Farms in the foothills

The farms here sit directly against the high ground at the head of the valley, hinterland country where cleared paddock and standing rainforest meet.

Knowing a property sits in the wettest country we service changes what we look for on arrival, starting with the foundation rather than the pile.

A population stated plainly

The count fell from 395 residents at the 2011 census to 259 in 2016, a genuine decline rather than a boundary artefact, at a median age of 44.

A locality this small gets the same steady assessment as anywhere larger, and stating its numbers as they are is part of the same habit.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Crystal Creek

Rated 4.9 ★ from 8 customersaround Crystal Creek, collected directly from our customers after every clean.

on 05 Jan 2026
Mould smell sorted in Crystal Creek
I noticed the mouldy odour on the Persian rug and did not want to put it back inside. Pickup and return were easy, which helped because I did not want it in the car. The mustiness is no longer the first thing you notice in the room.
Jasmine Henderson
from Crystal Creek
on 28 Nov 2024
Easy pickup for our wool rug in Crystal Creek
Our bedroom felt a bit stale because of the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Crystal Creek pickup was handled well.
Hannah Wilson
from Crystal Creek
on 09 Jan 2023
Old stains are much less obvious in Crystal Creek
The set-in marks on our machine-made rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Crystal Creek pickup was handled well.
Claudia Sharp
from Crystal Creek
on 15 Jan 2023
Red dirt lifted in Crystal Creek
The lounge rug had red dirt at the doorway through the entry end. The red marks are much softer now and the rug looks brighter overall.
Finn Edwards
from Crystal Creek
on 11 Sep 2025
A fresh Turkish rug after the pet accident in Crystal Creek
I kept noticing the Turkish rug whenever I walked through the office. The pet stains were the main worry, and they flushed the smell out instead of just masking it. That was exactly the outcome we were hoping for. The Crystal Creek pickup was handled well.
Lara Wright
from Crystal Creek
on 15 Aug 2025
No more musty room in Crystal Creek
The cotton rug picked up a damp smell after a humid spell. They were practical about what marks might remain. The mustiness is no longer the first thing you notice in the room. For our house, a clean, dry rug mattered more than making it look artificially new. The rug had started to make an otherwise tidy room feel unfinished.
Alana Gray
from Crystal Creek
on 09 Mar 2022
Easy pickup for our shag rug in Crystal Creek
I booked from Crystal Creek because the shaggy rug was overdue. The pickup from Crystal Creek was straightforward, and the whole process was easy.
Freya Reynolds
from Crystal Creek
on 15 Sep 2024
Easy pickup for our woven rug in Crystal Creek
The free door-to-door pickup made a bigger difference than I expected in Crystal Creek. Premier collected our woven rug, kept the quote clear and brought it back more even.
Liam Douglas
from Crystal Creek
All customers

Crystal Creek first, then the valley behind it

A small locality has a short card list. The larger figure covers every property we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The foothills and the town below

The foothill and valley addresses we also reach

The valley run climbs to the foothill properties and then works back down toward town.

Good to know

The foothill questions we hear at Crystal Creek

Is it really worth you driving this far for one rug?

Yes, and the valley leg comes up here on its scheduled day regardless of how many rugs are waiting. The driving is ours to absorb and it does not appear on your quote. A single piece from a foothill property is an ordinary collection for us.

What decides the price?

The rug itself. Fibre, construction, size and condition are the inputs, and the number is set once the piece is opened out. The distance is already accounted for in how we run the region, so an address at the head of the valley costs no more than one in town.

The rug has been damp for years. Can it still be washed?

Sometimes, and this is the question we take most seriously in this locality. Long-term damp weakens a foundation from the inside while the pile still looks sound, so the usual signs are misleading. We check the reverse carefully before anything goes near water, and if the honest answer is that it will not survive immersion we say so and set out the alternative.

The dogs are in and out all day and the rug by the door smells. Can that be sorted?

Usually yes. Out here it is rarely one accident, it is a rug that never gets a chance to dry between wet animals, so odour accumulates instead of dispersing. Where urine is part of that load it has gone into the foundation, and only immersion brings it back out at the source. Enzyme treatment deals with what actually smells, and the drying stage stops it building back up.

Do you also collect from Uki, Tyalgum and Murwillumbah?

All three sit on the valley leg, with Byangum and Dungay picked up as the run works back down. Places up here sit a long way apart, so two households sending together makes the morning work better, and $20 off comes off each rug after the first.

The room smells musty but the rug looks clean. Normal for out here?

Common, yes, but not something to live with. The base of a pile can stay wet for weeks while the surface reads dry, and the smell arrives well before anything is visible. Washed at that point it clears completely. Left another wet season and it becomes a treatment job with a less predictable result.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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